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4.0out of 5

4 out of 5

Based on all 3,87,397 published WFHI Reviews.

2,90,597 of 3,87,397 reviews include a verification label.

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WFHI Reviews

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  • 2 out of 52 of 5Verified purchaseSupport and communication

    shaayad dobara support ke liye call karungi, par itna impressed nahi

    Jab bhi mujhe software mein koi musibat aayi, maine support ko call kiya, aur wahi usual response mila jo expect karti thi. Thoda thanda aur formal lagta tha sab, koi zyada extra help ya samajh nahin di gayi. Main unsure hoon ki main future mein dobara support ke liye call karungi ya nahi, kyunki unki madad toh mili, par mujhe wo personal touch ya jaldi samajhne ka feel nahin aaya. Training aur onboarding mein kuch ache elements zarur the, par daily support mein thodi thakaan lagti hai. Ye bhi kah sakti hoon ki unka phone support bilkul bekaar nahi tha, bas zyada khush karne wala bhi nahi tha. Agar main waapas usage karungi toh shayad apni taraf se jyada independent rahungi aur kam support pe bharosa karungi.

    Leela RegeAssam, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Clear steps but one part stood out

    The onboarding flow presented by the software generally followed a sensible sequence, helping me to configure basics first before moving on to more advanced settings. However, one part that stood out was the step involving the database integration, which seemed a bit rushed and not as intuitive as the earlier stages. While the initial dialing tool setup was smooth, I found myself needing additional telephonic support when I reached that database configuration step. The support was responsive, but the overall experience felt a bit uneven because the documentation did not fully prepare me for that part. Payment and invoicing were straightforward as expected, and automatic updates applied without any interruption. In summary, most steps had a good progression, but with one particular area that needs improved guidance, the overall onboarding felt partly well-structured and partly lacking, which justifies a middle rating.

    Vineet Sonal GaonkarTelangana, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    You missed reliable support throughout

    I've been trying to get this software to work steadily for over a week now, and honestly, you have been falling short. It seemed promising at first during setup, but day-to-day use revealed so many issues. The dialer wouldn't connect on multiple occasions, and when it did, the calls dropped frequently which frustrated me deeply. I needed help urgently but the telephonic support was not helpful; I had to wait repeatedly without clear communication on when my issue would be resolved. The automatic updates promised improvements, but instead often caused new bugs and slowed down my workflow. It feels like you haven't thought through how this software would behave after the initial launch. The database feature was meant to streamline contacts and calls, but inconsistent syncing made it more troublesome than helpful. I found the sign-up process straightforward, but everything that followed has been disappointing. If you are going to charge for this, at least offer stable tools and real help when things go wrong, rather than leaving users in a loop of bugs and silence. This isn't just about a glitch here or there; it's about everyday functionality being unreliable and your communication being non-existent. I really expected better continuity from you, especially since this software is supposed to support remote workflows, yet it fails exactly there. You need to fix your support and the core functionalities fast or this will keep losing users.

    Deepti IyengarTelangana, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Clear explanations were missing, so this won’t suit everyone

    From the start, I found it difficult to understand some parts of their software and training because the explanations weren't very clear or detailed enough. I called support to get help, but I felt like they used too much jargon and didn’t break things down simply. This made it harder for me to get going quickly. However, I did appreciate that patience was shown during calls, so the support wasn’t rude or dismissive. For someone who is very tech-savvy or used to remote workflow tools, this might be acceptable since they would figure it out regardless. But for a user like me who prefers clear step-by-step guidance, it got frustrating. The sign-up and payment were easy enough, which was a small positive. Overall, I'd say this product wouldn’t be suitable for people who need clear and simple instructions and quick understanding of software features.

    Madhuri Rishi MahajanHaryana, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support kaam aayega jo patience wale hain

    Jab kabhi koi masla aaya ya software mein kuch smoothly nahi hua, toh support team ne overall achha response diya. Mujhe laga ki communication clear thi, vo log poori koshish karte hain aur kaafi polite bhi rehte hain. Lekin ek ya do baar mujhe lagaa ki thoda zyda technical detail chahiye thi mere questions ke liye, jaise ki dialer setup mein chhoti technical clarification, in that case unka answer thoda generic raha. Mujhe lagta hai, jo log basic level par comfortable hain aur patience rakh sakti hain unke liye yeh support sahi rahega. Par jinhe turant aur highly technical solutions chahiye unke liye shayad thoda frustrating ho sakta hai. Overall, communication medium thik hai, aur agar aapko chhoti moti dikkat hai toh aapko fit karega. Main small reservation ke saath 4 stars hi deti hoon, kyunki response time ke alawa content mein thoda aur detail chahiye tha.

    Sangeeta VenkatesanTripura, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support start hone mein jyada time laga, par finally hua thoda help

    Mujhe lagta hai support process thoda slow tha start hone mein, matlab phone uthane se le kar kisi ne baat karni shuru ki tab tak kaafi der lag gaya. Jab tak unhone samjha ki mera issue kya hai, tab tak waiting mein bore ho gaya tha. Thodi disappointment hui kyunki main jaldi help chah raha tha, par jab support ne finally call liya, toh woh kaafi helpful tha. Lekin woh moment jab sab clear hua, woh late aaya, aur isiliye puri process thodi frustrating thi. Overall, support ka system improve kar sakta hai fast response ke liye yeh sab workflows ke liye.

    Abhay BhatSikkim, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified customerSupport and communication

    Support mein step ka order ajeeb laga

    Mujhe support aur communication thoda ajeeb laga, matlab steps ka sequence jo diya gaya wo itna logical nahi tha. Pehle mujhe laga ki main training karungi, tabhi asli software samajh aayega, par training ke beech mein hi mujhe support se baar baar call karna pada. Support leverage karne ke liye kabhi kabhi simultaneous jo steps the, wo clear nahi the ki kya priority hai. Sign-up aur payment process toh theek-theek chal raha tha, par invoice fir bhi late aata tha kabhi kabhi. Dialer and database ka setup bhi support ke bina thoda confusing tha, toh mujhe baar baar help leni padti thi. Overall mujhe yeh surprise tha ki itna organised support nahi hua jitna expect karti thi. Automatic updates thik hai, par yeh sab mila ke experience mixed raha.

    Purnima DasDelhi, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support nahi chahiye un logon ko jo jaldi chaiye

    Maine support team ko kaafi baar call kiya aur email bheje, par response milne mein rocket science lag raha tha. Unka telephonic support mujhe lagta hai ki specially un logon ke liye nahi hai jo jaldi solution chahte hain. Har baar delay hota, baar-baar baar baar hold karna padta. Training ke dauran bhi kisi ne clear tariqe se guide nahi kiya. Jo queries rahi, wo half solved chhodi gayi. Regular updates se shayad wo system improve karte hain, lekin communication kaafi weak laga mujhe. Agar aap thoda patience rakh sakte hain tab shayad suit kare. Meri experience thi ki support ne mera kaam aur complicate kar diya.

    Amrita KapadiaMizoram, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support took the longest but was the most notable part

    I started by signing up and exploring the invoicing system which was straightforward. Accessing the software went without issue but then I encountered some difficulties operating the dialer and setting up the database for my workflows. The automated updates sometimes caused unexpected changes in functionality which I hadn't anticipated. The telephonic support was where things stood out; I had to wait longer than expected for detailed guidance but the help provided was clear and methodical which helped me eventually get going. Overall, the onboarding flow and training took more time than I expected, though the step-by-step assistance made the process manageable despite occasional delays.

    Priya KolheGoa, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Felt completely mismatched for my actual hours

    I signed up hoping the software and support would fit into my irregular working hours, but sadly it didn’t work at all for me. The dialer and calling tools kept timing out or showing errors when I tried to work during the times I prefer. When I reached out to telephonic support for help with syncing the software to my hours, it felt like they couldn’t adjust to what I needed. The automatic updates didn’t resolve these issues; in fact, after one update, things got even worse and some features vanished from my dashboard. The onboarding flow seemed too rigid and didn't allow the flexibility I expected. Even basic tasks like payment processing were confusing—I wasn’t sure my invoice had gone through properly. Overall, it was frustrating because the software didn’t match my working schedule or communication style, and it felt like the whole system was designed for a very different kind of user. I kept trying to adapt, but eventually had to give up since it clearly was not made to fit the hours I actually work. It left me feeling ignored and stuck with tools that didn’t do their job.

    Kaushik RathoreBihar, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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