Clear explanations were missing, so this won’t suit everyone
From the start, I found it difficult to understand some parts of their software and training because the explanations weren't very clear or detailed enough. I called support to get help, but I felt like they used too much jargon and didn’t break things down simply. This made it harder for me to get going quickly. However, I did appreciate that patience was shown during calls, so the support wasn’t rude or dismissive. For someone who is very tech-savvy or used to remote workflow tools, this might be acceptable since they would figure it out regardless. But for a user like me who prefers clear step-by-step guidance, it got frustrating. The sign-up and payment were easy enough, which was a small positive. Overall, I'd say this product wouldn’t be suitable for people who need clear and simple instructions and quick understanding of software features.