You missed reliable support throughout
I've been trying to get this software to work steadily for over a week now, and honestly, you have been falling short. It seemed promising at first during setup, but day-to-day use revealed so many issues. The dialer wouldn't connect on multiple occasions, and when it did, the calls dropped frequently which frustrated me deeply. I needed help urgently but the telephonic support was not helpful; I had to wait repeatedly without clear communication on when my issue would be resolved. The automatic updates promised improvements, but instead often caused new bugs and slowed down my workflow. It feels like you haven't thought through how this software would behave after the initial launch. The database feature was meant to streamline contacts and calls, but inconsistent syncing made it more troublesome than helpful. I found the sign-up process straightforward, but everything that followed has been disappointing. If you are going to charge for this, at least offer stable tools and real help when things go wrong, rather than leaving users in a loop of bugs and silence. This isn't just about a glitch here or there; it's about everyday functionality being unreliable and your communication being non-existent. I really expected better continuity from you, especially since this software is supposed to support remote workflows, yet it fails exactly there. You need to fix your support and the core functionalities fast or this will keep losing users.