Clear steps but one part stood out
The onboarding flow presented by the software generally followed a sensible sequence, helping me to configure basics first before moving on to more advanced settings. However, one part that stood out was the step involving the database integration, which seemed a bit rushed and not as intuitive as the earlier stages. While the initial dialing tool setup was smooth, I found myself needing additional telephonic support when I reached that database configuration step. The support was responsive, but the overall experience felt a bit uneven because the documentation did not fully prepare me for that part. Payment and invoicing were straightforward as expected, and automatic updates applied without any interruption. In summary, most steps had a good progression, but with one particular area that needs improved guidance, the overall onboarding felt partly well-structured and partly lacking, which justifies a middle rating.