Support mein step ka order ajeeb laga
Mujhe support aur communication thoda ajeeb laga, matlab steps ka sequence jo diya gaya wo itna logical nahi tha. Pehle mujhe laga ki main training karungi, tabhi asli software samajh aayega, par training ke beech mein hi mujhe support se baar baar call karna pada. Support leverage karne ke liye kabhi kabhi simultaneous jo steps the, wo clear nahi the ki kya priority hai. Sign-up aur payment process toh theek-theek chal raha tha, par invoice fir bhi late aata tha kabhi kabhi. Dialer and database ka setup bhi support ke bina thoda confusing tha, toh mujhe baar baar help leni padti thi. Overall mujhe yeh surprise tha ki itna organised support nahi hua jitna expect karti thi. Automatic updates thik hai, par yeh sab mila ke experience mixed raha.