Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,87,296 published WFHI Reviews.

2,90,529 of 3,87,296 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,006 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was pretty decent, just a bit of wait here and there

    Hey, so I've been using the WFHI software for a few weeks now, and the support team has been mostly helpful when I reached out. They got back to me pretty quickly the first couple of times, but sometimes I had to explain my issue twice because the person on the line wasn't sure what I meant. It wasn’t a big deal though, just a tad frustrating to repeat myself. Waiting times on calls weren’t too bad, maybe a few minutes max. The telephonic support felt okay overall, and the staff tried their best to get me through the onboarding steps. As for communication, it was casual and friendly, which made talking to them easier. The only thing that stood out was how sometimes they asked me to hold longer than I expected before solving the problem, but eventually, everything got resolved fine. I’d say for the price and value, the support was above average, just could shave off those small delays and repeated explanations to make it a perfect experience.

    Parth CherianDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support was just not there, very frustrating

    Honestly, I had a tough time setting up with the WFHI software. I got through the initial onboarding, but the telephonic support was basically nonexistent after that. I was expecting that once I had done the first setup, any problems I had would be sorted quickly, but no. It felt like every time I needed help, I was put on hold or told to consult the manuals again, which didn’t really solve my issues. I went back and forth on the database feature setup for weeks, but nobody seemed to pick up what I was going through. It’s frustrating because it’s not like I wanted to bother them all the time, but the lack of consistent follow-up made it almost impossible to keep going smoothly. I circle back to the same issue — they need better ongoing support, not just a one-off setup call. Without that, working here was more stress than help.

    Poonam SaxenaChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support resolution was slow and repetitive

    I found the telephonic support to be somewhat repetitive, as I had to explain my issue multiple times before getting any helpful response. It involved waiting on hold for quite a while, which was frustrating during a busy workday. However, I have to admit that once the support did respond adequately, the guidance was clear enough to resolve the problem. The onboarding flow otherwise was quite smooth, and the automatic updates seemed to apply without any hassle. Still, the overall experience left me feeling a bit let down due to the delays and repeated clarifications required. I had hoped the communication would be more streamlined and efficient to save valuable time. It seemed that the support team might benefit from better protocols to handle repetitive issues without restarting the conversation. Given the rest of the software’s performance, this was disappointing because it slowed down my workflow significantly. They do get points for the final fix, but I am hesitant about relying on support again due to the repetitive and slow nature of their communication.

    Nilesh Girish ChandraUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Bhai support waale log theek the, bahut wait nahi karni padi

    Maine jab bhi support team ko call kiya, response time itna slow nahi tha. Phone uthane mein 2-3 minute lagte, baad mein baat karte. Unki baat samajh mein aati thi, jismein clearly woh problem ko identify karte the. Usually, troubleshooting tips directly dete the, simple tarikese. Mera interaction zyada complicated nahi tha magar jin bhi queries ko raise kiya, unke jawab jaldi mile. Multiple times maine unko dialer ya database update ke baare mein pucha, toh woh directly guide karte the ki kis part ko kahan check karna hai. Communication mein unnecessary details nahi hote, seedhi baat karte. Agar request advance thi toh follow up karte aur call karte rahte, pata rehta ki kaunsi stage mein jaa rahe hain. Is wajah se tension kaafi kam thi jab main software ko use kar raha tha daily. Jo bhi notes lete, wo mujhe bhi bhejte support ke baare mein. Referral dena ho toh main yeh bataunga ki support team jo bhi communication karta hai time pe hi karte hai, zyada length mein nahi, seedhay aur saaf.

    Nachiket TandonArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support was a mixed bag when I asked a friend

    When I first needed help, I found the telephonic support generally accessible which was good. It was possible to talk to someone without waiting for an unreasonable amount of time. However, the quality of the responses varied quite a bit. Some times the support staff were able to answer my queries thoroughly and walked me through the steps required for onboarding and using the calling tools effectively. But on other occasions responses were vague or required follow-up calls which distracted from my progress. It was sometimes challenging to locate specific answers in the support database or FAQs online, which made me rely heavily on live support. In certain cases, automatic updates changed features I was comfortable with and no immediate support was available to clarify. Overall, I would say if you don’t mind inconsistent communication and occasional waiting, the support here is helpful enough, but it could definitely be improved to make the whole experience smoother and less time-consuming. I told my friend it was decent but not seamless, so be prepared for some ups and downs when seeking assistance.

    Sanjay BhatAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Confused feel ho rahi hai, koyee smooth flow nahi mila

    Main pehle bhi kaafi baar support se baat kar chuki thi, toh thoda bore ho gayi. Kareeb ek hafte tak mene call kiya taaki software ki kuch settings samajh sakoon, par kabhi lagta tha ki har baar naya banda bol raha hai, jis se uljhan badh gayi. Kuch logs update nahi ho rahe the, toh wo issue ko bayaan karna maine kai baar kiya, lekin har baar alag jawab mila. Telephonic support ne koshish toh ki, par delays the, aur strictly jo main expect kar rahi thi woh pura nahi ho paaya. Training session mein basics clear hue par real-time issues pe jab mai unko batane ki koshish karti thi, toh thoda elaborate clarifications milte. Uska matlab yeh hua ki har roz jab main platform kholti thi, har ek step pe clarity nahi hoti thi, jo mujhe thoda wear down kar raha tha. Phir bhi, mujhe thoda hope hai ki future updates ke saath, wo sab better ho jayega. End mein, confidence thoda mila, par still kaafi jagah confusion reh gayi thi jo mujhe frustrate karti thi.

    Meghna KapadiaArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support took effort but was mostly fair

    When I contacted support, I did notice some repetition of basic troubleshooting steps that I had already tried, which was a bit frustrating. There was also some waiting involved before getting connected to someone who could really address my issues. However, once I was speaking with the right team member, the assistance was helpful and fairly efficient. So while the overall support process required patience and more effort than I would have liked, I appreciated the quality of help I eventually received. It wasn’t a seamless journey, but the end results did justify the delays in a way.

    Kabir ThakurDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Lacking in follow-through and patience

    I called the support line hoping to get some clear assistance because I was stuck trying to understand how to manage updates and use the calling tools effectively. The moment that really stuck with me was when I had to explain my problem not once, but twice because the support person seemed to miss what I was saying the first time. I was put on hold for several minutes and then was told the solution was basically to follow the online guide, which I had already tried multiple times. Throughout the interaction, it felt like there was little patience to understand the actual problem I was facing. The waiting time was also frustrating, and there wasn’t a sense that they would make more effort to find another way to assist me. When I signed up originally, the invoicing process went smoothly enough, but that initial ease was quickly overshadowed by how unhelpful the telephonic support ended up being. The training materials didn't prepare me well for some of the real issues either, so support became the go-to for answers, but it left me hanging. Automatic updates sometimes confused the interface a bit more, and there was no timely follow-up from support on how to handle those changes. All in all, I felt that what was missing was a more empathetic, attentive approach and a willingness to go the extra mile to actually solve problems beyond just pointing to resources.

    Preeti RamanathanMeghalaya, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Clear labeling made support easier, just missed translation

    I expected the support portal to be straightforward based on previous experiences with similar platforms. What pleasantly surprised me was how clear the labels were across the dashboards and help menus, making it easy to find what I needed quickly. The telephonic support used plain language instead of jargon, which was refreshing. However, I noticed that some terms could benefit from localized translations or more examples, as parts of the training assumed familiarity that not all users might have. The communication style overall was effective and practically oriented, but this one aspect of missing contextual explanations was the only drawback in an otherwise smooth support experience.

    Rajat DesaiKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support worked well on day-to-day tasks, but one issue stood out

    Over the course of using the software daily, I found the telephonic support to be generally reliable and responsive for most of my routine queries and technical questions. Whenever I ran into minor issues with the dialer or database synchronization, help was just a call away and they resolved those in a timely manner. The communication was usually clear and I appreciated the follow-ups to make sure things were working well. However, the one aspect where the support seemed to falter was during the automatic update cycles. At times there were changes in interface behavior or new features introduced without much prior notice, and this threw me off until I figured them out. It felt like a gap in smoothness that could be improved with better heads-up or explanations. But overall, from signing up to daily usage, the system functioned well enough to get my work done efficiently and the support team mostly matched that performance.

    Preeti MalhotraPunjab, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy