Support resolution was slow and repetitive
I found the telephonic support to be somewhat repetitive, as I had to explain my issue multiple times before getting any helpful response. It involved waiting on hold for quite a while, which was frustrating during a busy workday. However, I have to admit that once the support did respond adequately, the guidance was clear enough to resolve the problem. The onboarding flow otherwise was quite smooth, and the automatic updates seemed to apply without any hassle. Still, the overall experience left me feeling a bit let down due to the delays and repeated clarifications required. I had hoped the communication would be more streamlined and efficient to save valuable time. It seemed that the support team might benefit from better protocols to handle repetitive issues without restarting the conversation. Given the rest of the software’s performance, this was disappointing because it slowed down my workflow significantly. They do get points for the final fix, but I am hesitant about relying on support again due to the repetitive and slow nature of their communication.