Lacking in follow-through and patience
I called the support line hoping to get some clear assistance because I was stuck trying to understand how to manage updates and use the calling tools effectively. The moment that really stuck with me was when I had to explain my problem not once, but twice because the support person seemed to miss what I was saying the first time. I was put on hold for several minutes and then was told the solution was basically to follow the online guide, which I had already tried multiple times. Throughout the interaction, it felt like there was little patience to understand the actual problem I was facing. The waiting time was also frustrating, and there wasn’t a sense that they would make more effort to find another way to assist me. When I signed up originally, the invoicing process went smoothly enough, but that initial ease was quickly overshadowed by how unhelpful the telephonic support ended up being. The training materials didn't prepare me well for some of the real issues either, so support became the go-to for answers, but it left me hanging. Automatic updates sometimes confused the interface a bit more, and there was no timely follow-up from support on how to handle those changes. All in all, I felt that what was missing was a more empathetic, attentive approach and a willingness to go the extra mile to actually solve problems beyond just pointing to resources.