Support was just not there, very frustrating
Honestly, I had a tough time setting up with the WFHI software. I got through the initial onboarding, but the telephonic support was basically nonexistent after that. I was expecting that once I had done the first setup, any problems I had would be sorted quickly, but no. It felt like every time I needed help, I was put on hold or told to consult the manuals again, which didn’t really solve my issues. I went back and forth on the database feature setup for weeks, but nobody seemed to pick up what I was going through. It’s frustrating because it’s not like I wanted to bother them all the time, but the lack of consistent follow-up made it almost impossible to keep going smoothly. I circle back to the same issue — they need better ongoing support, not just a one-off setup call. Without that, working here was more stress than help.