Support was a mixed bag when I asked a friend
When I first needed help, I found the telephonic support generally accessible which was good. It was possible to talk to someone without waiting for an unreasonable amount of time. However, the quality of the responses varied quite a bit. Some times the support staff were able to answer my queries thoroughly and walked me through the steps required for onboarding and using the calling tools effectively. But on other occasions responses were vague or required follow-up calls which distracted from my progress. It was sometimes challenging to locate specific answers in the support database or FAQs online, which made me rely heavily on live support. In certain cases, automatic updates changed features I was comfortable with and no immediate support was available to clarify. Overall, I would say if you don’t mind inconsistent communication and occasional waiting, the support here is helpful enough, but it could definitely be improved to make the whole experience smoother and less time-consuming. I told my friend it was decent but not seamless, so be prepared for some ups and downs when seeking assistance.