Support was pretty decent, just a bit of wait here and there
Hey, so I've been using the WFHI software for a few weeks now, and the support team has been mostly helpful when I reached out. They got back to me pretty quickly the first couple of times, but sometimes I had to explain my issue twice because the person on the line wasn't sure what I meant. It wasn’t a big deal though, just a tad frustrating to repeat myself. Waiting times on calls weren’t too bad, maybe a few minutes max. The telephonic support felt okay overall, and the staff tried their best to get me through the onboarding steps. As for communication, it was casual and friendly, which made talking to them easier. The only thing that stood out was how sometimes they asked me to hold longer than I expected before solving the problem, but eventually, everything got resolved fine. I’d say for the price and value, the support was above average, just could shave off those small delays and repeated explanations to make it a perfect experience.