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Based on all 3,84,243 published WFHI Reviews.

2,88,282 of 3,84,243 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified customerSupport and communication

    Explanation bilkul bhi clear nahi thi

    Main support se expect kar rahi thi ki mujhe har step simple aur clearly samjhaya jayega, lekin waise nahi hua. Jo training aur onboarding mujhe mila, wo mere expectation ke bilkul opposite tha. Jo questions maine pooche unka jawab bahut hi vague tha, aur kai baar mujhe lagta tha ki unhone mera point nahi samjha. Support team ki explanation complicated aur confusing thi, jo mujhe pahle se zyada pareshaan kar gayi. Main sochti thi ki ye system simple hona chahiye, par yahaan toh poora process ghumphir gaya. Dialer aur database ke features bhi tab clear nahi hote jab tak main khud try nahi karti. Overall, mujhe bilkul bhi samajh nahi aaya ki ye support meri kis had tak madad karega.

    Tejal JadhavUttarakhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Ended up stuck without clear solution from support

    I tried to get help from the telephonic support multiple times but honestly, the whole experience left me more confused than before. The steps they told me to follow didn’t seem to be in any logical order. At one point, I was asked to update the software, then re-login, and then verify my account details, but all these actions didn’t fix the core problem I was facing with the dialer not connecting properly. I kept explaining the issue, but every time the instructions seemed to change, and I wasn’t sure if they understood what I meant. It felt like a loop of repeated actions without progress. I was hoping for a clear troubleshooting path but instead got scattered advice. Unfortunately, after several calls over a few days, my problem remained unresolved and I couldn’t get my workflow running properly as a result.

    Roshni BediJharkhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Main generally support mein jyada expect karti thi but WFHI ke logon ne mujhe disappoint kiya. Calls

    Main generally support mein jyada expect karti thi but WFHI ke logon ne mujhe disappoint kiya. Calls ka response time slow tha, matlab phone uthane mein der lagti thi aur questions ke answers bhi delayed mile. Yeh problem khas kar starting ke dino mein zyada thi jab mai onboarding phase mein thi. Ek cheez jo theek thi wo yeh ki voice clear thi, dialer software mein koi dikkat nahi thi aur call quality achhi thi. Par communication ke level se expect karne par yeh experience thoda frustrating raha. Jab tak basic setup complete hua, tab tak maine help lene me kaafi wait kiya. Mujhe lagta hai ye thoda better ho sakta tha agar support team jyada proactive hoti. Agar repeat karna ho toh main shayad itne support ki umeed na karti par software ke liye support itna important tha ki main sochungi definitely.

    Charu BansalPunjab, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    support worked well but had some dips

    Upon reflection, the telephonic support offered a mixed experience over the weeks of using the software. Most times, when I needed assistance with database usage or dialer configuration, the support was accessible and responsive enough to resolve queries without much wait. The training sessions initially made it easier to understand the system, but on daily use, some unexpected behaviors required me to reach out to help more than anticipated. Occasionally, connection to the dialer would falter and it wasn’t always smooth getting immediate answers from support. That made certain days more frustrating, though overall these issues didn’t dominate the experience. The automatic updates introduced new features gradually without disrupting workflow, which was a positive side. Also, the invoicing and payment steps were fairly consistent and clear throughout. Given that the software was generally reliable, these situations were relatively isolated, yet they left me with a sense that there is room for improvement in stability and communication consistency during operational days. So while the support service had genuinely beneficial moments, there was a noticeable downside as well when operational hiccups happened.

    Charu JosephMaharashtra, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    You promised support, but I felt abandoned

    I expected your telephonic support to help me solve issues quickly when things went wrong, but that was not my experience. When I encountered problems with the dialer and database syncing, I called several times hoping to get clear guidance, but the responses were slow and sometimes confusing. It felt like the people I spoke to were not fully aware of the software features or how to troubleshoot effectively. I wanted assistance that would get me back on track without much delay, but instead it dragged on and left me frustrated. Also, your communication didn’t clarify when I might expect fixes or updates. I think you need to improve your support team's knowledge and responsiveness. This disappointing experience took away from what could have been a smooth use of the product after the initial training and onboarding. Please consider better preparation of support staff so such problems don’t occur for others in future.

    Anita BhallaPuducherry, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support responsiveness disappointing overall

    Honestly, I found the support responsiveness less than satisfactory. When I called or sent requests for help, the replies were often slower than I expected. In some cases, it took more than a day to get a useful answer, which slowed down my usage and learning. The most positive aspect was that when they finally did respond, the agents tried to give solutions that made sense. However, the waiting time and occasional missed calls put me off repeatedly. I’m still not sure if this level of responsiveness will improve soon, but right now it feels like a significant drawback to using the service.

    Neha SardesaiChandigarh, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support was a bit hit and miss, like I told a friend

    Coming from a different remote workflow platform, I had mixed feelings about the support offered here. On the positive side, the telephone support was quite straightforward when I needed quick answers, especially for some issues with the dialer. They seemed to answer questions without unnecessary delay, and the automatic updates usually kept things running smoothly. However, I also found the sign-up and invoicing experience more confusing than expected; I had to spend some time figuring it out myself, which was frustrating compared to what I was used to. The database feature felt a bit clunky at first and needed some trial to use efficiently. Overall, the training was helpful but not as comprehensive as I hoped. The balance of smooth aspects and glitchy parts means I’d say it’s an okay experience, though not outstanding. So if someone asked me how their support compares, I would say it’s decent with some room for improvement.

    Prashant Vinay GaikwadHimachal Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    jo expectations thi uske mutabiq support milna achha laga

    Main WFHI ka support use karti hoon kuch hafton se, aur main yeh kehna chahti hoon ki jo response mila woh mere regular dincharya ke hisaab se theek-thaak tha. Haryana ke jaisa lagta hai ki support zyada teatime ki tarah thoda professional aur samaybaadh juze tha. Jab maine pehli baar contact kiya tha, toh unka approach thoda generic tha, aur mujhe laga ki shayad main apni problem ko clearly bata nahi pa rahi hoon. Par kuch din baad support ki team ne zyada actively mera response lena shuru kiya, jis se mujhe laga ki woh mere mudde ko samajhne lage hain. Yahan tak ki agar mujhe call karna padta toh woh prompt the. Invoice aur payment process mein bhi koi zyada dikkat nahi aayi, sab smoothly handle hua. Lekin mujhe yeh thoda surprising laga ki itne dinon tak mujhe itna lagatar contact karna pada support ki taraf se thoda better expect karte hue. Phir bhi, mai samajhti hoon ki overall communication kaafi thik-thaak rahi, bas thodi aur warmth hoti toh aur behtar hota.

    Vishakha VarmaHaryana, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    support ne help kar di finally after baar baar bataya

    Bas wahi baat hai jo support ne achha kiya, matlab jab tak baar baar explain nahi karti, tab tak theek se samajh nahi paate the mera problem. Maine call kiya tha dialer issue samajhne ke liye aur support ne dhyaan se sun liya. Wo patience dikhate rahe throughout meri explanation ke, jo kaafi help karta hai frustration kam karne mein. Training ke dauraan bhi unka communication clear tha, bas main sochti hoon ki thoda aur pro-active support accha hota, jaise live chat ya quick follow-ups. Database feature ko lekar meri queries hui thi to wo bhi support ki help se solve hui, par wait time thoda zyada tha. Overall when I think about next time, main shayad phir call karungi jab tak problem quick aur easily solve ho jaye without baar baar batane ki zaroorat. Yeh ek typical experience thi jahaan patience rakhna pada, lekin end mein support sahi tara se guide kiya mujhe.

    Manisha DalviPunjab, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    I expected smoother help but got constant delays

    When I started using the WFHI tools, I was hopeful about the support they promised would be there daily. Unfortunately, my experience turned frustrating. Day after day, I faced communication gaps that made simple troubleshooting a nightmare. The telephonic support was supposed to assist quickly, but often calls went unanswered, or solutions were delayed. It felt like explaining the same issue repeatedly to different agents, with no real progress. The automatic updates sometimes broke parts of the calling tools, and there was hardly any proactive communication about these changes. I understand updates can cause hiccups, but the lack of clear support made me lose trust in the system for daily use. I appreciate WFHI’s training efforts, but without consistent communication and real-time assistance, the overall experience became too time-consuming and stressful. For me, the support and communication setup simply did not deliver as expected, and it impacted my ability to maintain workflows effectively throughout the weeks.

    Rashmi TrivediTripura, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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