You promised support, but I felt abandoned
I expected your telephonic support to help me solve issues quickly when things went wrong, but that was not my experience. When I encountered problems with the dialer and database syncing, I called several times hoping to get clear guidance, but the responses were slow and sometimes confusing. It felt like the people I spoke to were not fully aware of the software features or how to troubleshoot effectively. I wanted assistance that would get me back on track without much delay, but instead it dragged on and left me frustrated. Also, your communication didn’t clarify when I might expect fixes or updates. I think you need to improve your support team's knowledge and responsiveness. This disappointing experience took away from what could have been a smooth use of the product after the initial training and onboarding. Please consider better preparation of support staff so such problems don’t occur for others in future.