I expected smoother help but got constant delays
When I started using the WFHI tools, I was hopeful about the support they promised would be there daily. Unfortunately, my experience turned frustrating. Day after day, I faced communication gaps that made simple troubleshooting a nightmare. The telephonic support was supposed to assist quickly, but often calls went unanswered, or solutions were delayed. It felt like explaining the same issue repeatedly to different agents, with no real progress. The automatic updates sometimes broke parts of the calling tools, and there was hardly any proactive communication about these changes. I understand updates can cause hiccups, but the lack of clear support made me lose trust in the system for daily use. I appreciate WFHI’s training efforts, but without consistent communication and real-time assistance, the overall experience became too time-consuming and stressful. For me, the support and communication setup simply did not deliver as expected, and it impacted my ability to maintain workflows effectively throughout the weeks.