Support was a bit hit and miss, like I told a friend
Coming from a different remote workflow platform, I had mixed feelings about the support offered here. On the positive side, the telephone support was quite straightforward when I needed quick answers, especially for some issues with the dialer. They seemed to answer questions without unnecessary delay, and the automatic updates usually kept things running smoothly. However, I also found the sign-up and invoicing experience more confusing than expected; I had to spend some time figuring it out myself, which was frustrating compared to what I was used to. The database feature felt a bit clunky at first and needed some trial to use efficiently. Overall, the training was helpful but not as comprehensive as I hoped. The balance of smooth aspects and glitchy parts means I’d say it’s an okay experience, though not outstanding. So if someone asked me how their support compares, I would say it’s decent with some room for improvement.