Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,103 published WFHI Reviews.

2,88,174 of 3,84,103 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,355 matching

Back to the start of the list
  • 1 out of 51 of 5Verified customerSupport and communication

    Kaafi frustrating experience laga pura process

    Main expect kar raha tha ki sign-up se lekar poora onboarding jaldi ho jayega, aur support team fatafat madad karegi, par asli mein pura experience thoda zyada frustrating raha. Kabhi kabhi dialer connection loose hota tha, aur automatic updates ne kaam distract kiya jo ki timely nahi lagte the. Main support se phone kara tha, par call answer hone mein der lagi aur jab baat hui tab bhi lagta tha ki wo meri baat ko puri tarah samajh nahi pa rahe the. Ye sab mila ke process mein kaafi waqt waste hua, aur mujhe laga ki main baar-baar wahi baat repeat kar raha hoon bina koi proper solution ki taraf badhe. Invoice aur payment ke part mein bhi kuch confusion tha, jo ki aur frustration badhata tha. Overall, is experience ko describe karun toh yeh pura setup kaafi nerve-wracking aur inefficient laga mujhe. Main expect karta tha ki better organization aur responsive support milega, par aisa nahi tha.

    Kedar KaleHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    kitna effort laga par chalta raha sab

    Jab se sign up kiya aur training shuru ki, kuch samasyaayi aayi thi jisme mujhe support ko baar baar bulaana pada. Par jo baat achhi lagi, wo ye thi ki support wale patience ke saath meri problems samajhtay rahe bina kisi frustration ke. Thoda wait karna pada kabhi kabhi, par wo normal tha jab naye system mein adjust ho rahe the. Dialer aur database features use karte waqt bhi kayi baar queries hui, par har bar response time reasonable tha. Mujhe lagta hai ki rapid updates thode reliable lagte hain kyunki system ko enhance karte rehte hain. Main nahi keh sakti ki har baar perfect support milega, par jitna mila tha wo kaafi sustain karne wala tha. Overall experience comfort deta hai agar thoda casual approach rakhni ho.

    Sahana DevanChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Overall responsiveness left me unsure

    The telephonic support team was sometimes reachable but other times delayed, which was a bit frustrating. On a couple of occasions, the person responding gave clear answers that helped me move forward quickly. However, there were moments when I was left waiting on the call or when follow-ups took longer than expected. The communication wasn’t consistently clear, so it felt like I wasn’t always sure whether my concerns were understood or prioritized. The system updates appeared to be automatic but did not noticeably improve the speed or clarity of responses. I would say it's a mixed experience because while some of the help was effective, the inconsistency made me feel unsure about relying on them heavily in the future.

    Jyoti GeorgeHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Nothing really missing, but could be found easier

    I've had to find answers and support multiple times before, so I know how this goes. The software itself has all the features I need, and the training gave me a solid idea of how to use the dialer and database tools. But honestly, finding exactly what I wanted on the portal wasn’t as simple as I hoped. Some details about invoicing and the updates were buried in less obvious places which made things longer than necessary. The support line is good but you have to know what questions to ask first. After a few uses, I mostly knew where to look, but it did take some time. Nothing vital was missing, just clearer navigation or an FAQ summary would save time. I’m a bit worn out explaining this already, but that’s how it felt from my experience.

    Harleen ThomasUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support decent hai lekin zyada wait hota hai

    Maine support team se kai baar contact kiya aur overall baat karne mein acha laga. Lekin mujhe baar baar apni problem explain karni padti thi, jo thoda irritating tha. Waiting time bhi kabhi kabhi zyada lagta tha, jo better ho sakta hai. Software aur dialer ke baare mein jab main poochti thi, toh response toh clear milta tha par thoda repetitive lagta tha, matlab kuch nai naya pata nahi chalta tha. Onboarding process samajh mein aaya, training sessions detailed the par sometimes lagta tha ki support wale zyada fast solve kar sakte hain issues. Database use karna easy hai, updates bhi automatically hote hain jisse software hamisha updated rahta hai. Invoicing process bhi thik-thaak chal raha hai. Poore experience mein patience rakhna padta hai support ke liye, isliye main fourth star deti hoon.

    Deepti RegeOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support didn't resolve the issues I faced

    I have mixed feelings about the support and communication from WFHI. Initially, when I ran into problems with the calling tools during my first week, I thought reaching out to telephonic support would help sort things quickly. Unfortunately, the assistance was slow and often unclear, which left me stuck longer than I expected. They sometimes used technical terms without explaining them, making it harder for me to follow their suggestions. However, I will admit that the automatic updates seem to be handled fairly well, and they happened without disrupting my workflow too much. At least I didn't face any issues there. The sign-up and invoicing process also went smoothly without any confusion, which I appreciated given the other difficulties. Overall, I'm left uncertain if this service suits my needs perfectly since the responsiveness and clarity of support could definitely improve. More patience in communication and simpler explanations would have made a difference. Despite my frustrations, I recognize that the software itself promises useful features, but the way problems are managed is a bit disappointing compared to what I expected at the start.

    Milind Bhargav PandeyWest Bengal, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support system thoda alag experience dila gaya

    Main kaafi logon ki taraf se support lene wali hoon aur WFHI ka system is baat mein thoda alag feel hua. Pehle maine jo platforms try kiye the, unmein support responses generally thode precise aur turant milte the, par yahan response time kabhi kabhi thoda zyada lagta hai. Lekin main ye bhi kahungi ki support team generally helpful hai, wo queries ko samajh kar ache tareeke se handle karti hain. Unke priority assistance se mujhe kaafi madad mili hai easily. Training sessions ki baat karun toh wo bhi consistent hain, aur automatic updates ke wajah se software continuously up-to-date rehta hai. Overall, pura setup theek tha, bas thodi sabr ki zarurat hai response time ke liye, jo mera pehle ka experience se thoda alag hai.

    Amrita BanerjeeAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    The moment I realized support fell short

    I was hoping that when things went wrong, their telephonic support would really step up, but that was not quite my experience. Initially, the onboarding went smoothly enough and the software updates happened automatically without issue. However, when I encountered a problem with the dialer not syncing properly with the customer database, it took much longer than expected to get a meaningful response. The priority assistance line was reachable, but the advice I received didn’t fully resolve the issue, which was disappointing given the cost involved. What I will grant is that the invoicing and payment process was straightforward and clear, so at least that part was painless. Overall, I felt let down by the communication and support handling the technical glitch. For the price of the software and training, I expected a more responsive and effective support experience, especially when urgent help was needed during a busy work cycle.

    Yash TalwarLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support se thoda zyada khud ko figure out karna pada, surprisingly

    Main initially soch raha tha ki support thoda zyada easy aur straightforward hoga, but reality mein mujhe bahut si cheezein khud se figure out karni padi. Jab maine pehli baar call kiya to basic queries ka response theek tha, par jab advanced features aur dialer integration ki baat aayi, to support ki taraf se poore solutions milne mein thoda time gaya. Emails ke jawaab expect kiye the jyada detailed, par unme kabhi kabhi clear guidance ki kami thi. Training session kaafi detailed tha, par phir bhi mujhe database ko apne workflow ke hisaab se customize karne mein kuch difficulties aayi jiske liye mujhe khud trial and error karna pada. Sign up aur payment process simple thi, usme koi problem nahi aayi. Mujhe laga ki yeh thoda surprising hai ki itni achi training material ke baad bhi mujhe itna khud se effort lagana para. Yeh overall experience mein thoda difference laata hai, par main kahunga ki phir bhi system scalable aur helpful hai, bas support ko thoda aur proactive hona chahiye.

    Tushar MankadAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Labels thode confusing the, par ek cheez toh hai jo sahi thi

    WFHI ki support aur communication mein mujhe overall ek mixed experience mila hai. Ek taraf, unke software ke labels aur wording mere liye thode confusing the. Agar koi pehli baar in features ko use karta hai toh ho sakta hai wo easily samajh na paaye ki kaunsa button ya option kis kaam aayega. Kuch terms ka use technical tha jo common users ko samajhne mein problem kar sakta hai. Dusri taraf, unka telephonic support jo mujhe mila, wo kaafi helpful aur professional tha, jisme unhone patiently meri queries ko solve kiya. Support team ne mujhe baar-baar cheezein dohrani nahi padin, aur wo clearly bata rahe the ki kis sequence mein steps lene hain. Training sessions bhi kaafi basic the, jo beginners ko thoda direction dene ke liye theek hain. Overall, labels thodi better clarity chahiye, par support ki jo responsiveness thi, wo kaafi achhi thi aur jis wajah se mujhe frustration nahi hua.

    Tara KaulJharkhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy