The moment I realized support fell short
I was hoping that when things went wrong, their telephonic support would really step up, but that was not quite my experience. Initially, the onboarding went smoothly enough and the software updates happened automatically without issue. However, when I encountered a problem with the dialer not syncing properly with the customer database, it took much longer than expected to get a meaningful response. The priority assistance line was reachable, but the advice I received didn’t fully resolve the issue, which was disappointing given the cost involved. What I will grant is that the invoicing and payment process was straightforward and clear, so at least that part was painless. Overall, I felt let down by the communication and support handling the technical glitch. For the price of the software and training, I expected a more responsive and effective support experience, especially when urgent help was needed during a busy work cycle.