You never explained what setup is ongoing and what isn’t
You made the onboarding process frustrating because it was unclear which parts were one-time setup and which required ongoing effort. From the beginning, I patiently tried to understand the training but realized that you expected continual adjustments without making that explicit. When I called support, I was told different things about how the dialer and database integration should work day-to-day versus at the start. It never clicked properly because your explanations lacked clarity about regular maintenance or repeated tasks. This created confusion every time I needed to troubleshoot or update something after initial setup. If you could have distinguished clearly between what was permanent and what needed frequent attention, it might have lessened the frustration. Instead, I am stuck unsure about how much time I will have to invest continually just to keep the software functional and effective. This ambiguous approach from your side made the experience worse rather than better, discouraging users from relying fully on your system.