Support responsiveness was good but lacked something
I found that the telephonic support team was generally quite responsive, which was reassuring when I was navigating new features or dealing with updates. Whenever I called, someone usually picked up or called me back within a reasonable timeframe, so that was definitely positive. That said, I kept wondering if the team could have been a bit more proactive in some areas, like reaching out if issues were known or confirming when bugs were resolved. I wasn't always sure if I was getting the full picture or just immediate answers to my questions. The communication style was friendly but at times felt a little scripted, which made me ask myself if more personalized responses would be possible given the complexity of my queries. Still, this level of responsiveness gave me confidence that help was available when needed; however, I did feel that something was missing—perhaps a bit more depth or follow-up in their communication would complete the support experience.