expected easy answers but getting lost in the maze
I thought support would be straightforward to get help fast but honestly, it was kind of a hassle. I just wanted to find simple answers, you know? But the FAQs were all over the place and often vague. The support contact was not very clear from the start, and even calling the number didn't instantly solve things because of hold time and repeating info. Communication felt disconnected, and sometimes the answers I got didn’t match what I was asking, which was frustrating. The telephonic support person was polite, I will give them that, but the whole setup seemed disorganized and not as friendly as I hoped. It felt like I was dialing in circles instead of getting the help straight up. Also, the automatic updates kept popping up but didn’t really explain much about when the systems were changing or improving, so I wasn’t sure what was relevant to my issues. Finding the right resources felt way harder than it should be, and it made me less confident about continuing with this if smooth support was essential. Honestly, I wish the onboarding and training materials had clearer directions about how to reach support directly without so much searching. That would have saved me quite some time and annoyance. I guess the one good thing was the phone support was there eventually but overall, I expected a faster, more helpful system.