Frustrated by slow start, software didn't get me working soon enough
I have to say, my initial experience with the WFHI software and the support provided wasn’t great. It took far too long to get going after signing up. I kept waiting for the onboarding instructions and training sessions to properly explain how to use the dialer and database tools, but the communication was slow and often confusing. The telephonic support took ages to respond and usually couldn’t give me direct answers that helped me move forward. I was ready to start right away, but the delays meant days passed without making any progress. For someone who wanted to dive into remote workflows immediately, this felt like a major hurdle. Eventually, I got partial functionality, but the pace of start-up was frustrating and did not deliver a smooth entry as I expected. I wish the software and support would have actually worked to get me up and making calls sooner than it did.