Support hours didn’t sync with my schedule
I was surprised to find that telephonic support hours did not align well with the times I needed assistance most. Although the software and training were fine, when I reached out for help, I often found support unavailable during my usual working hours, which was disappointing. This mismatch caused delays in resolving issues that could have been addressed quicker. The software updates were automatic and happened smoothly, which I appreciated, and the sign-up and invoicing processes were straightforward enough. However, the support timing issue was unexpected and impacted how effectively I could use the hotline. I wish the support availability was more aligned to different time zones or had extended hours. Overall, the support experience felt limited by its scheduling, even though other aspects of the service met expectations.