Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,054 published WFHI Reviews.

2,88,131 of 3,84,054 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,342 matching

Back to the start of the list
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support mein thoda extra mehnat lagti thi

    Maine WFHI ke support ko use karte waqt notice kiya ki unke steps thode complex the aur samajhne mein thoda waqt laga mujhe. Sab kuch systematically arrange toh tha, par jo onboarding process tha usmein kabhi kabhi lagta tha ki thoda better sequence ho sakta tha. Jaise ki pahle database feature ko clear karna chahiye tha, par shuru mein dialer setup pe zyada focus tha. Support team se baat karti thi toh woh kaafi helpful the, par jab mujhe kisi urgent problem ke liye clarity chahiye thi, toh kuch calls mein mujhe baar baar samjhane ki zarurat padi. Training mein bhi chhote chhote repetitions they jo thode time-consuming lage. Overall, software aur training useful thi lekin mujhe lagta hai ki agar steps thode aur logical order mein hote toh mera workflow aur smooth hota. Mujhe lagta hai main thoda adapt karni thi is complex support structure ko, jo ki clearly sabke liye ideal nahi hai.

    Renuka ShanbhagAndaman and Nicobar Islands, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    I had expected faster, clearer support communication before signing up. Initially, the assistance se

    I had expected faster, clearer support communication before signing up. Initially, the assistance seemed fine when I started using the software and training modules, but as I progressed to using the dialer and managing the database, things became less straightforward. Sometimes, the explanations didn't match what I was hoping for, and I found myself needing to ask multiple times. The payment process and invoice generation were as expected and worked smoothly, but the onboarding took extra time and patience. The updates happen automatically, which helps, yet the support's responsiveness in some areas did not quite meet what I anticipated. Overall, it was a mixed experience that required more effort than I had thought it would.

    Mahesh BhallaKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Setup mein jyadatar ek baar ka effort tha

    Initial setup mein kafi kuch mera khud se karna pada, especially jab dialer ko apne contacts ke hisaab se integrate karna tha. Par jab woh ho gaya, toh routine mein support se jyada zarurat nahi padi. Database feature ek baar set karne ke baad basically apne aap chal raha tha, jiske wajah se daily operations easy ho gaye. Haan, automatic updates ke time kabhi kabhi minor adjustments karne padte the, par wo jyada problem nahi the. Overall, setup process jyadatar ek baar ka tha, ongoing support kam lagta tha, jo mere liye practical aur time-saving tha.

    Ekta PandaPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Frustrated with how one-off setup took forever, ongoing was worse

    Honestly, if I were to explain this to a friend, I’d say the setup with WFHI was a total nightmare with no end in sight. From the very beginning, it felt like most of the work was expected to be done all at once during sign-up or initial training, which was intensive and tedious. But then, just when I thought I could relax, it turned out that ongoing support and maintenance were just as time-consuming. I kept running into issues with the dialer and database syncing that seemed like they would be fixed automatically by updates but didn’t get resolved quickly enough. Talking on the phone with support was hit or miss—sometimes very helpful but often slow and not very clear. The confusion around invoicing and payment instructions made things worse, and it felt like I was always chasing information rather than getting it upfront. All this combined made the whole experience tiring and stressful rather than the smooth process I expected. In the end, I felt like I was investing far too much ongoing effort for a system that never fully came together for me.

    Sukanya KulkarniDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Clear explanation of the dialer setup, but database was confusing

    The onboarding process provided detailed guidance on setting up the dialer tool, which I found quite useful. The explanations were straightforward and helped me start making calls efficiently by the end of the first day. However, I struggled with the database feature. The instructions were not as clear and some labels seemed inconsistent, making it difficult to manage and update contact information as I expected. Despite reaching out to support for clarification, I felt the communication could have been clearer on this part. The automatic updates happened seamlessly, which was a positive aspect that didn't interrupt my workflow. Overall, while the dialer was well-supported by clear instructions and timely telephonic assistance, the database segment needs more precise explanation. This gave me a mixed impression, as some aspects worked well while others caused unnecessary delays during my training.

    Girish KulkarniPunjab, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    I was surprised by the quick assistance

    When I encountered an issue while using the software, I really wasn't expecting such prompt support from your team. They quickly responded to my inquiry and guided me through troubleshooting the problem. I was impressed by the detailed information they provided, which helped me get back on track. That said, I did find that some terminology was a bit unclear, which added to my initial confusion. Overall, the support was quite effective.

    Meghana RaoKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ma thoda sabar chahiye hota hai

    Meri support aur communication experience mixed thi. Jab maine pehli baar call kiya, mujhe kaafi waiting karni padi, jo thoda frustrating tha. Phir jab baat hui, toh har baar mujhe apne issue ka description dobara dena padta, jo time-consuming lagta tha. Par ye bhi acha tha ki support agents polite the aur try kar rahe the meri madad karne ki. Dialer aur database use karte waqt kabhi kabhi automatic updates ke baad kuch features mein thoda interruption hua, jiske liye support ne guidance di thi, lekin ye process repeat karna padta tha. Overall mujhe laga ki ismein thoda aur streamline hona chahiye tha, takki repeating issues kam hote. Sign-up aur payment process smooth tha, usme koi badi dikkat nahi aayi. Effort ki baat karein toh patience aur thoda bar-bar explain karna jaruri tha, jo sabke liye aasaan nahi hota.

    Malini JaiswalJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Bahut zyada mehnat lag gayi to fix support issues

    Mujhe laga tha ki jab kuch issue aayega toh support team jaldi aur sahi tareeke se madad karegi, par actually toh pura process kaafi lamba aur frustrating tha. Jab dialer mein problem hui, toh help lene ka pura experience complicated bana, baar baar explain karna pada aur phone pe support ka wait bhi zyada tha. Database feature ko lekar queries bhi timely solve nahi hui, jis wajah se kaam ruk gaya tha. Automatic updates ke baad kuch bugs aaye, jinhe fix karne mein bhi der lagi. Ye sab effort lene ke baad bhi perfect resolution nahi mila, toh main generally disappointed rahaa. Agar support thoda tezi se kaam karti, toh shayad main zyada khush hota. Ab mujhe lagta hai ki agar agli baar bhi help chahiye toh main thoda hesitate karunga contact karne mein, kyunki previous experience utna impressive nahi tha.

    Mahesh Payal BhatiaChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support expectations exceeded, lekin thoda dheema tha response

    Initially, mera expectation tha ki support thoda basic hoga, par jo clarity aapne di, usne mujhe surprise kar diya. Jab maine questions kiya, to unhone patiently samjhaya har cheez without any jhijhak. Invoicing aur payment process bhi bilkul waise hi tha jaise bataya gaya tha, simple aur clear. Thodi si delay thi kabhi kabhi call pick karne mein, jo shayad busy schedule ki wajah se tha. Dialer aur database ke bare mein queries bhi logically answer kiye, jo achha laga. Overall, support team ne jo promise kiya tha, usse better deliver kiya, bas thodi speed mein improvement chahiye taaki stress na ho. Mujhe lagta hai main future mein bhi in services ko use karta rahunga.

    Praveen RautArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support had good response but slow to fix the real issues

    Initially, I appreciated that support answered my call quickly and listened patiently to my problems with the dialer tool. However, when the technical issues began disrupting my workflow, it took several calls and a long wait before any meaningful solution was offered. While the telephonic assistance was polite and tried to guide me through troubleshooting steps, the lack of immediate fixes meant that progress was stalled. On the other hand, I must admit the invoicing and payment process worked without problems and was easy to navigate. The sign-up was straightforward as well. Still, the overall handling of errors felt slow and sometimes repetitive, with support repeating instructions I had already followed. It seemed their solutions were limited, and automatic updates without prior notice sometimes caused issues rather than improvements. So while there were some functional parts, the way problems were addressed could definitely be better in terms of speed and effectiveness.

    Gowri MishraTripura, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy