Clear explanation of the dialer setup, but database was confusing
The onboarding process provided detailed guidance on setting up the dialer tool, which I found quite useful. The explanations were straightforward and helped me start making calls efficiently by the end of the first day. However, I struggled with the database feature. The instructions were not as clear and some labels seemed inconsistent, making it difficult to manage and update contact information as I expected. Despite reaching out to support for clarification, I felt the communication could have been clearer on this part. The automatic updates happened seamlessly, which was a positive aspect that didn't interrupt my workflow. Overall, while the dialer was well-supported by clear instructions and timely telephonic assistance, the database segment needs more precise explanation. This gave me a mixed impression, as some aspects worked well while others caused unnecessary delays during my training.