Frustrated with how one-off setup took forever, ongoing was worse
Honestly, if I were to explain this to a friend, I’d say the setup with WFHI was a total nightmare with no end in sight. From the very beginning, it felt like most of the work was expected to be done all at once during sign-up or initial training, which was intensive and tedious. But then, just when I thought I could relax, it turned out that ongoing support and maintenance were just as time-consuming. I kept running into issues with the dialer and database syncing that seemed like they would be fixed automatically by updates but didn’t get resolved quickly enough. Talking on the phone with support was hit or miss—sometimes very helpful but often slow and not very clear. The confusion around invoicing and payment instructions made things worse, and it felt like I was always chasing information rather than getting it upfront. All this combined made the whole experience tiring and stressful rather than the smooth process I expected. In the end, I felt like I was investing far too much ongoing effort for a system that never fully came together for me.