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WFHI Reviews

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4.0out of 5

4 out of 5

Based on all 3,86,645 published WFHI Reviews.

2,90,054 of 3,86,645 reviews include a verification label.

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WFHI Reviews

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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Day-to-day bhi support thik tha, par usme thodi kami thi

    WFHI ka support mujhe initial contact ke baad normal dinon mein mila, voh sahi tha. Daily basis par jab bhi issue aata toh team se contact karta tha, unke response mein kabhi kabhi delay hota tha. Dialer aur calling tools din bhar ache se kaam karte rahe par kabhi kabhi chhote glitches aate rehte hain. Automatic updates regular milte rahe aur database feature bhi acha perform karta raha. Sign-up or invoicing process mein koi dikkat nahi hui. Training sessions saath-saath karna kaafi helpful tha, par follow-up support mein thodi consistency ki kami thi. Overall, perfect nahi tha, par chal sakta hai; bas thoda aur proactiveness hona chahiye support mein. Finance aur payment ke mamle easily handle ho gaye, ismein koi dikkat nahi thi. Agar wo thoda fast aur proactive bane toh achha rahega future mein.

    Raj MohanWest Bengal, IndiaExperience: Published:
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  • 1 out of 51 of 5Unverified experienceSupport and communication

    Socha tha support hoga, par sab kuch khud karna pada

    Yaar, jab sign-up kiya tha toh laga tha support waale sab samjhaayenge, par yeh toh bilkul alag nikla. Jo training di thi, usme bhi kuch cheezein thodi unclear thi, toh samajh nahi aaya ki kaunse feature kaise use karein. Main jahan tak software ka daily use ki baat karoon toh dialer setup karna mera struggle tha; support line pe call kiya par response slow mila aur unhone mujhe mostly apne aap solutions dhundhne ko kaha. Database feature bhi thoda complicated lagta hai, ki kaise data easily manage karoon. Lock kar liya account kabhi-kabhi, jisse frustration badhta gaya. Invoicing aur payment process okay tha par jo main point hai na, wo yeh ki automatic updates se bhi kabhi kabhi software sync nahi hua tha! Mujhe laga tha ki yaha sab smart hoga, par mujhe baar-baar extra effort lagana pada. Toh basically main yeh follow kar rahi thi ki thoda software par jyada control mil sakta hai, par support ne zyada help nahi ki. Mujhe lagta hai ki agar onboarding aur training thoda detailed hota, toh thoda asaan hota mere liye. Bas, ab main soch rahi hoon ki agla software chunoon jo zyada customer focussed ho.

    Anita BarmanLakshadweep, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Setup fail hua, lagata hai zyada one-time fix tha nahi chal paya

    Main software ko setup karne ki koshish kar rahi thi, par lagta hai ki yeh pure tareeke se meri daily routine ke liye design nahi hua tha. Jab sign-up kiya tab toh sab thik laga, invoice bhi time par aaya tha aur payment mein koi dikkat nahi thi. Lekin jab actual software use karne lagi toh samajh mein aaya ki support waale sirf ek baar ki madad dete hain, ongoing basis par mujhe zyada help nahi mili. Dialer use karte time bhaut baar rukawat aayi aur database feature bhi mujhe lagta tha ki ek baar fix karne ke baad phir se baar baar adjust karna padta hai. Updates automatic aate rahte hain, par usme bhi kabhi kabhi ajeeb bugs aa jaate hain jo thoda confuse karte hain. Training sessions bhi mujhe clear nahi lage, jisme ye bataaya jata ke software ko kaise maintain karna hai regularly. Looking at all this, mujhe yeh lagta hai ki main is tool ko apne liye continuous basis par use nahi kar paungi kyunki setup hi sustainable nahi lagta. Support bhi aisa ki jaise ek baar ka kaam nipta ke chala gaya ho, par jab problem repeat ho tab firse phir se contact karna padta hai jo kabhi kabhi frustrating ho jata hai. Itna sab soch ke decision lena thoda mushkil tha, aur main toh yeh definitely consider karti ki long term assistance hona chahiye tha software ke liye.

    Sarika DaveBihar, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Expected better support but got worse experience

    I had used other platforms before, which had decent support and quick responses. Here, the telephonic support was slow and often seemed unhelpful. I tried reaching out when the dialer was not working properly for my calls, but the solutions they provided did not resolve the issue even after multiple attempts. Their communication was unclear compared to my previous experience and the training materials felt outdated. Onboarding also took longer than expected, and the automatic updates did not seem to improve many aspects of the software. The billing and invoicing processes were confusing, which added to my frustration. Overall, the quality of service from their support team is what disappointed me the most. I was hoping for a smoother transition and more reliable assistance but that was not the case.

    Esha SubramanianJharkhand, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ka jawaab dene mein itna time kaun lega?

    Main software use kar raha tha aur jab bhi mujhe help chahiye thi, toh support team ko contact kiya. Lekin mujhe lagta hai ki unka response time bahut zyada tha, kabhi 24 ghante se bhi upar lagta tha. Pehle maine socha ki shayad training ya onboarding ke time thoda initial delay hoga, par yeh delay har baar tha, har question ke liye. Ek baar to mujhe dialer ke issue ke liye call karna pada, wahan bhi wait karte-karte mera kaafi time waste ho gaya. Database ko update karna tha, support ne bataya ki automatic update chal raha hai, lekin jab main personally check karta hoon toh lagta hai thoda inconsistent hai. Payment process mein koi dikkat nahi thi, invoice bhi time pe mila tha jo acha tha. Lekin agar basic support hi itna time lega toh aage kaise chalega? Mujhe lagta hai response time mein improvement bahut zaroori hai warna main shayad ye service use karna rok dunga.

    Atul NeneHaryana, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Setup was mostly straightforward but ongoing support could be better

    When I first signed up and began setting up the software, I expected a smooth experience with ongoing support to match. The initial training and onboarding were practical and quick, which I appreciated. The invoicing and payment processes went as expected without any problems. However, when it came to continued support, I found that the level of assistance tapered off after initial setup. Most of the major help was front-loaded, which is fine, but I had hoped for more proactive communication or check-ins for problems that might arise later. The telephonic support was helpful when I called, but I noticed it is more reactive than proactive. There are automatic updates that seem to keep the software running without me doing much, which is a plus. Access to the database and calling tools was generally reliable though sometimes minor hiccups required support calls. Overall, I’m satisfied with what I got for the price and effort, but I think ongoing support doesn’t quite meet the expectations I set before purchasing.

    Trupti VenkatesanDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Impressed and confident, happy to ask again if needed

    I was really impressed with the support I received while setting up the software and dialing tools. The assistance was clear and supportive, which gave me confidence to keep moving forward without stress. It was easy to get the help I needed over the phone, and their guidance was patient and straightforward. Because of this experience, I’d feel comfortable reaching out again next time I need a hand with the product. This level of communication made the onboarding and using the database feature feel less daunting, and the automatic updates didn’t disrupt my workflow. Overall, I felt taken care of and know that help is just a call away if I ever require it again.

    Yasmin JaiswalTamil Nadu, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support ne mujhe fully confident nahi banaya

    Pehle jab maine support se contact kiya, toh response time thoda lamba tha jiski wajah se main thodi pareshan thi. Jab maine training ke baare mein pucha, toh instructions usually generic lagti thi, jo meri specific problem ko cover nahi karti thi. Dialer mein thodi technical glitches aaye, jinke liye maine telephonic support ko call kiya. Response tha polite par zyada helpful nahi, is wajah se kaafi baar mujhe khud hi solution dhoondhna pada through trial and error. Support kaafi baar mujhe situation samjhane ke liye repeat karna pada, jo thoda frustrating tha jab aap koi urgent kaam kar rahi hoon. Lekin haan, invoicing aur payment process smooth tha aur woh part niche thoda acha laga. Overall, mujhe lagta hai support system thoda improve ho sakta hai agar woh jyada proactive aur quick response dene ki koshish kare. Jab tak yeh changes nahi aate, main puri tarah confident nahi ho paungi ki future mein bhi har problem handle ho jayegi easily.

    Shobha NarayananMizoram, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    support mein baar baar wahi baatein repeat karni padti hain

    Frankly baat karu toh support ka system thoda slow lagta hai mujhe. Har baar jab main call karta hoon, toh mujhe apna problem clearly explain karna padta hai, lekin kai baar aisa lagta hai jaise samjh nahi paate log. Thoda wait bhi hota hai kabhi kabhi response aane mein, jo frustrating hota hai jab urgent kaam hota hai. Database ya dialer wise software toh chal raha hai generally theek thaak, par jab koi issue aata hai toh woh turant solve nahi hota. Mujhe lagta hai ki automated updates se kuch improvements aaye hain, par support ka wait time aur baar baar repeat karna mujhe pasand nahi aaya. Main acknowledge karta hoon ki sign-up aur payment process simple tha, par asli masla support mein hi dikha mujhe.

    Vijay SarinOdisha, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support laga thoda slow par kuch thik tha

    Mujhe lagta tha WFHI ka support thoda zyada responsive hoga, par haan, kuch der ke baad toh mil jata tha jawab. Sabse pehle jab sign-up kiya, toh thoda confusion tha billing ke regarding, toh maine support ko call kiya. Response timing acceptable thi lekin baar baar follow-up karna padta tha. Dialer ka software sahi se kaam karta tha, aur database feature thik-thaak tha, par training ka onboarding flow itna smooth nahi laga mujhe. Remote workflows ko samajhne mein thoda time laga aur kahin kuch steps samajhne mein dikkat aayi. Jo updates aaye, woh mostly automatic the, par kabhi kabhi manual intervention karna padta tha, jo thoda frustrating tha. Telephonic support ka tone acha tha, lekin kabhi-kabhi lagta tha unka system bhi slow hai. Jo invoices mujhe mile, wo clear the, payment process me koi kharabi nahi thi. Overall, mujhe lagta hai ki WFHI mein potential hai, par support thoda aur bhaithar hona chahiye. Main expect karti thi ki mujhe jaldi aur asaani se problems ka solution milega, par yeh experience thoda mixed tha. Shaayad main abhi iska extensive use na kar paungi, lekin future mein agar improvements aaye toh zaroor try karungi.

    Simran SinghalWest Bengal, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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