Socha tha support hoga, par sab kuch khud karna pada
Yaar, jab sign-up kiya tha toh laga tha support waale sab samjhaayenge, par yeh toh bilkul alag nikla. Jo training di thi, usme bhi kuch cheezein thodi unclear thi, toh samajh nahi aaya ki kaunse feature kaise use karein. Main jahan tak software ka daily use ki baat karoon toh dialer setup karna mera struggle tha; support line pe call kiya par response slow mila aur unhone mujhe mostly apne aap solutions dhundhne ko kaha. Database feature bhi thoda complicated lagta hai, ki kaise data easily manage karoon. Lock kar liya account kabhi-kabhi, jisse frustration badhta gaya. Invoicing aur payment process okay tha par jo main point hai na, wo yeh ki automatic updates se bhi kabhi kabhi software sync nahi hua tha! Mujhe laga tha ki yaha sab smart hoga, par mujhe baar-baar extra effort lagana pada. Toh basically main yeh follow kar rahi thi ki thoda software par jyada control mil sakta hai, par support ne zyada help nahi ki. Mujhe lagta hai ki agar onboarding aur training thoda detailed hota, toh thoda asaan hota mere liye. Bas, ab main soch rahi hoon ki agla software chunoon jo zyada customer focussed ho.