Support ka jawaab dene mein itna time kaun lega?
Main software use kar raha tha aur jab bhi mujhe help chahiye thi, toh support team ko contact kiya. Lekin mujhe lagta hai ki unka response time bahut zyada tha, kabhi 24 ghante se bhi upar lagta tha. Pehle maine socha ki shayad training ya onboarding ke time thoda initial delay hoga, par yeh delay har baar tha, har question ke liye. Ek baar to mujhe dialer ke issue ke liye call karna pada, wahan bhi wait karte-karte mera kaafi time waste ho gaya. Database ko update karna tha, support ne bataya ki automatic update chal raha hai, lekin jab main personally check karta hoon toh lagta hai thoda inconsistent hai. Payment process mein koi dikkat nahi thi, invoice bhi time pe mila tha jo acha tha. Lekin agar basic support hi itna time lega toh aage kaise chalega? Mujhe lagta hai response time mein improvement bahut zaroori hai warna main shayad ye service use karna rok dunga.