Expected better support but got worse experience
I had used other platforms before, which had decent support and quick responses. Here, the telephonic support was slow and often seemed unhelpful. I tried reaching out when the dialer was not working properly for my calls, but the solutions they provided did not resolve the issue even after multiple attempts. Their communication was unclear compared to my previous experience and the training materials felt outdated. Onboarding also took longer than expected, and the automatic updates did not seem to improve many aspects of the software. The billing and invoicing processes were confusing, which added to my frustration. Overall, the quality of service from their support team is what disappointed me the most. I was hoping for a smoother transition and more reliable assistance but that was not the case.