Setup was mostly straightforward but ongoing support could be better
When I first signed up and began setting up the software, I expected a smooth experience with ongoing support to match. The initial training and onboarding were practical and quick, which I appreciated. The invoicing and payment processes went as expected without any problems. However, when it came to continued support, I found that the level of assistance tapered off after initial setup. Most of the major help was front-loaded, which is fine, but I had hoped for more proactive communication or check-ins for problems that might arise later. The telephonic support was helpful when I called, but I noticed it is more reactive than proactive. There are automatic updates that seem to keep the software running without me doing much, which is a plus. Access to the database and calling tools was generally reliable though sometimes minor hiccups required support calls. Overall, I’m satisfied with what I got for the price and effort, but I think ongoing support doesn’t quite meet the expectations I set before purchasing.