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4.0out of 5

4 out of 5

Based on all 3,86,330 published WFHI Reviews.

2,89,836 of 3,86,330 reviews include a verification label.

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WFHI Reviews

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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Setup ke initial parts theek, par baad mein support chhuta

    Software setup ke dauran mujhe kaafi initial guidance mili thi, jisme training sessions aur database configuration cover hua. Yehportion mujhe samajh aaya aur main kaam shuru kar payi. Lekin jab actual working ke dauran sawal aaye, toh support thoda limited laga. Har baar setup ke liye naya response dena padta tha, jo one-off lagta tha, routinely follow-up help milna expected nahi tha. Dialer mein kuch functionalities baar-baar mera wait karwate the, par unki quick fix ke liye koi permanent solution nahi tha. Training ke baad automatic updates aaye, par koi detailed instructions nahi mili ki naye features ke saath kaise effective kaam karna hai. Invoice aur payment ke processes bhi carefully explained the, jo acha tha, but inke baad mujhe support mostly tabiaat pucha ja raha tha na ki continuous assistance diya ja raha tha. Overall, initial processes smooth the, par humesha chalne wala support nahi mil raha tha, is wajah se main is software se poori tarah satisfied nahi ho paayi.

    Chhaya NandaAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was impossible to find within 30 minutes

    I spent nearly half an hour trying to locate any meaningful help through their support channels before giving up. It was very frustrating because the documentation was not detailed and the navigation through their support portal was confusing. I called their helpline twice, but the calls dropped unexpectedly both times. When I did manage a response, the information was vague and didn’t solve my issues at all. Getting clear answers to my questions about the dialer and software updates was difficult. The training provided did not cover everything I needed, so I had to keep searching on my own. Overall, I found the communication channels to be a significant barrier to effectively using their service. My confidence in resolving issues decreased as each attempt to get assistance consumed more time than it should have. If support was more accessible and helpful, my experience might have been very different. Sadly, the long time it took to get even basic help made me quite weary of continuing with this software.

    Harini SanyalAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Honestly, baat samajh mein thodi unclear rahi

    Ab jab kuch time ho gaya review likhne ko, toh sacchi baat karun toh support aur communication thoda disappointing laga mujhe. Jab main initial steps mein tha, unhone jo cheezein explain ki tha kabhi kabhi vo itni clear nahi thi ki main confidently agla step le sakoon. Phone pe baat karne par bhi kabhi kabhi lagta tha waise hi baatein chal rahi hain, par clear guidance missing hai. Pura process samajhna mera apna effort zyada tha, unki taraf se consistent clarity nahi mila. For example, dialer setup ke time pe kuch instructions generic lage aur database feature ke baare mein bhi proper explanation nahi mili. Updates ke baare mein questions uthae, toh response delayed aur vague tha kuch baar. Mujhe lagta hai ki agar communication simple aur step-wise hoti to stress kam hota because main baar baar same doubts phone pe phir se poochta. Isliye main dost ko yeh kahunga ki "Support se zyada khud se hi samajhne wala kaam hai," Jo kabhi kabhi frustrating tha. Ek side se to system acha hai, lekin jo clarity chahiye hoti wo thodi lacking thi.

    Advait Saumya NairUttarakhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    Overall felt balanced with some hiccups

    I started using the software after signing up and initial training, expecting seamless communication from support as described. The telephonic support was fairly responsive and helpful for the typical queries I had, which was reassuring. However, sometimes the updates happened without clear notification, which led to a bit of confusion during my workflows. I appreciated the database feature integration which matched my needs well, but the calling tools occasionally lagged, causing minor delays. The invoicing process was straightforward, but the payment portal seemed less intuitive than I thought. So while many parts aligned with my expectations, a few areas like automatic updates and the dialer performance left me unsure. Overall, the experience matched the general promise, with a fairly balanced mix of positive and frustrating moments that made me feel neutral about continuing immediately without some improvements first.

    Sumitra Vasudha ChopraManipur, IndiaExperience: Published:
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  • 5 out of 55 of 5Unverified experienceSupport and communication

    Pakad me aane me laga bas thodi der

    Mujhe thoda sa doubt tha jab kuch galati hui walk through software ke dauraan, ki shayad support thoda late ho sakti hai. Shayad maine expect kiya tha ki contact karte hi turant solution milega, par real me experience thoda alag tha. Jab maine call kiya unke telephonic support par aur apni problem batayi, toh mujhe laga ki mujhe zyada wait karna padega. Lekin jo feedback mila wo surprisingly quick tha; unhone meri problem ko ache se samjha, questions pooche jisse issue ko properly diagnose kiya gaya. Unhone jo bhi solution diya, wo clearly samajh me aaya aur woh kaam bhi kiya, jisne mujhe impressed kiya. Pichhle similar services ke muqable me, jahan mujhe der se response mila ya incomplete help mili, yahan unka approach zyada professional tha. Mujhe lagta hai ki support team ne technical glitch ko efficiently handle kiya, aur jitni der lagi wo acceptable thi, considering problem ka nature. Mujhe ye bhi pata chala ki automatic updates ne system ko thoda aur stabilized banaya, jisse aise problems kam aaye. Meet ke comparison me yeh thoda slow thodi der laga, par overall help top class thi.

    Malini SenKerala, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Support system was frustrating because I had to figure everything myself

    I was really hopeful about the support system here but honestly it turned out to be quite disappointing. When I tried to get help, most of the time I ended up figuring things out on my own. The telephonic support was supposed to assist but there was a lack of proactive guidance or step-by-step help, which left me struggling at times. I kept thinking maybe I missed a detail or didn’t understand the process correctly, but the support responses were often generic and not tailored to my situation. What stood out was the difficulty in getting a concise explanation for some of the software functions, especially using the database and dialer effectively. Since updates happen automatically, I expected someone to guide me through changes, but that rarely happened. The sign-up and payment processes were okay but again, there was minimal help available when I faced challenges. Overall, I felt like I was left alone to deal with most issues without adequate communication.

    Radhika Akhil GhoshLakshadweep, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Surprised by delays but support was clear about timelines

    When I encountered issues during setup, I expected faster resolutions since the helpdesk sounded responsive at first. What surprised me was the delay in getting callbacks and the need to follow up multiple times. On the other hand, the support team was clear about expected timelines once they responded, and their explanations were straightforward. The dialer and database systems themselves worked without problems, so the software was solid. However, the communication on delays could have been better to reduce frustration. I appreciated that eventually, issues were addressed properly, though the initial wait was unexpected.

    Achal RathiKerala, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was there but I mostly figured things out alone

    From the beginning, the software was fairly intuitive but I did encounter a few moments where I wasn’t sure what to do next. The training covered most of the basics clearly, but when I tried to customize my dashboard and dialer settings, I had to spend time clicking around and experimenting to find what worked best. I contacted support just once, and the phone assistance was polite and informative, although it did take a little while to get through to an agent. That part stood out to me — it felt like help was available, but not immediately. The automatic updates seemed to arrive regularly, which made the software smoother over time. Signing up and handling payments was straightforward without issues. Overall, I think the software is well equipped, but you should expect to figure out some parts on your own before reaching out to support, especially if you want quick results.

    Meena PawarUttarakhand, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified customerSupport and communication

    Overall experience felt quite confusing

    I found the support and communication to be frustrating because the wording and labels in the software were not intuitive at all. Every time I tried to navigate through the dashboard or understand the database features, things felt unclear and poorly described. The training materials seemed overly complex, which made it difficult to follow along without additional help. Calling the support line did help a little, but only after significant pauses and repetitive explanations. The invoicing process was also harder to track than I expected. It all felt quite overwhelming and disorganized, and I was left hoping for better clarity in the future. While there’s promise in the concept, the way it all feels right now makes me hesitant to keep using it because the user experience is not friendly at all.

    Surbhi IyerJharkhand, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    The effort to sort out my issue was a fair balance

    I found the telephonic support to be reasonably helpful when I ran into a snag with the database syncing. The first time I called, the person on the other end listened carefully and tried to walk me through the steps, but it took a couple of calls before the issue was truly understood and resolved. While this meant more effort on my part and a bit of waiting, I did appreciate that they didn’t give up and kept following up with me. I also noticed automatic updates arriving during this period, which sometimes added small challenges but generally kept the software current. So while the support process wasn’t instant, the overall communication was patient and fairly timely, balancing the hassle against actually fixing the problem.

    Manisha ChhabraPuducherry, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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