4 out of 54 of 5Unverified experienceSupport and communication
The effort to sort out my issue was a fair balance
I found the telephonic support to be reasonably helpful when I ran into a snag with the database syncing. The first time I called, the person on the other end listened carefully and tried to walk me through the steps, but it took a couple of calls before the issue was truly understood and resolved. While this meant more effort on my part and a bit of waiting, I did appreciate that they didn’t give up and kept following up with me. I also noticed automatic updates arriving during this period, which sometimes added small challenges but generally kept the software current. So while the support process wasn’t instant, the overall communication was patient and fairly timely, balancing the hassle against actually fixing the problem.