Support was impossible to find within 30 minutes
I spent nearly half an hour trying to locate any meaningful help through their support channels before giving up. It was very frustrating because the documentation was not detailed and the navigation through their support portal was confusing. I called their helpline twice, but the calls dropped unexpectedly both times. When I did manage a response, the information was vague and didn’t solve my issues at all. Getting clear answers to my questions about the dialer and software updates was difficult. The training provided did not cover everything I needed, so I had to keep searching on my own. Overall, I found the communication channels to be a significant barrier to effectively using their service. My confidence in resolving issues decreased as each attempt to get assistance consumed more time than it should have. If support was more accessible and helpful, my experience might have been very different. Sadly, the long time it took to get even basic help made me quite weary of continuing with this software.