Surprised by delays but support was clear about timelines

Surprised by delays but support was clear about timelines

When I encountered issues during setup, I expected faster resolutions since the helpdesk sounded responsive at first. What surprised me was the delay in getting callbacks and the need to follow up multiple times. On the other hand, the support team was clear about expected timelines once they responded, and their explanations were straightforward. The dialer and database systems themselves worked without problems, so the software was solid. However, the communication on delays could have been better to reduce frustration. I appreciated that eventually, issues were addressed properly, though the initial wait was unexpected.