Support system was frustrating because I had to figure everything myself
I was really hopeful about the support system here but honestly it turned out to be quite disappointing. When I tried to get help, most of the time I ended up figuring things out on my own. The telephonic support was supposed to assist but there was a lack of proactive guidance or step-by-step help, which left me struggling at times. I kept thinking maybe I missed a detail or didn’t understand the process correctly, but the support responses were often generic and not tailored to my situation. What stood out was the difficulty in getting a concise explanation for some of the software functions, especially using the database and dialer effectively. Since updates happen automatically, I expected someone to guide me through changes, but that rarely happened. The sign-up and payment processes were okay but again, there was minimal help available when I faced challenges. Overall, I felt like I was left alone to deal with most issues without adequate communication.