Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,860 published WFHI Reviews.

2,88,752 of 3,84,860 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,84,860 published

Back to the start of the list
  • 1 out of 51 of 5Verified customerTraining and onboarding

    Roz kaam karte-karte frustration badhta gaya

    Mujhe starting mein laga tha ki training aur onboarding ka setup theek hai, par jaisi jaisi roz kaam karta gaya, waisi waisi meri frustration badhti gayi. Kabhi dialer mein connectivity issues aate they, kabhi database feature itna slow hota tha ki meri efficiency gir jati thi. Support ko call kiya toh kabhi response milta toh kabhi nahi, aur unka solution jyada madadgar nahi lagta tha. Software ki automatic updates ke baad bhi kuch cheezein badal jati thi jo kabhi fully samajh nahi aayi, jisse mujhe baar baar apni workflow mein adjust karna padta tha. Mujhe lagta hai ki jo onboarding ke initial steps hain woh thode clear hain, par roz ke daily use mein bahut si dikkat aati thi. One point jisme main wapas aana chahungi woh hai ki support system itna responsive nahi tha jitna chahiye tha. Overall poora experience mujhe kaafi uljhan bhara aur wasteful laga kyunki mujhe roz naye problems face karne padte they aur koi long-term solution nahi diya gaya. Sach kahun toh ye sari cheezein milke mujhe kaafi pareshan kar diya.

    Anushka KaulDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSoftware and access

    software thoda slow tha but update achhi lagi

    Mujhe laga tha ki software fast chalega aur access jaldi milega, par asliyat mein mujhe kai baar wait karna pada jab main dialer ya database features use kar rahi thi. Yeh thoda frustrating tha, kyunki main expect kar rahi thi ki repetitive steps aur delays kam honge. Lekin ek chiz jo achhi lagi woh thi ki automatic updates smooth the aur kisi bhi samay naye features install ho gaye bina zyada dikkat ke. Training sessions ne bhi help ki thi mujhe thoda samajhne mein, lekin access mein jo repetition tha usse thoda time zyada lag gaya mera. Toh overall main samajhti hoon ki system mein potential hai par thoda sa wait aur repetitive confirmations mujhe pasand nahi aaye. Agar yeh kam hota toh user experience aur bhi better hota.

    Preeti DeshmukhHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    You made me wait and repeat steps more than needed

    The process before I finally got access to the software felt longer than I anticipated, mainly because of the repetition involved. You asked for the same details several times during the sign-up and verification steps, which was frustrating when I expected a smoother flow. Additionally, there were periods of waiting that could have been shorter if communication was more proactive. Sometimes I was left unsure if my queries were being worked on or if I needed to follow up again. On the positive side, once I got through the initial hurdles, the onboarding materials did help me understand the product better. But the early stage felt like it required too much back-and-forth and patience. I hope you can streamline this part of the process by clarifying instructions and consolidating steps so that future customers don’t repeat the same information or wait unnecessarily. Overall, you delivered the product as promised but getting there demanded more effort from me than I expected, which was somewhat disappointing.

    Sumitra DalviJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Training was good but could do with less wait and repetition

    I found the training and onboarding quite useful, mostly because the materials and support responses were pretty clear and direct. Still, one thing I noticed was some repetition of basic points during sessions which slowed things down a bit. I had to wait occasionally for telephonic support, especially when trying to get help with the calling tools or understanding updates in the database feature, which could have been smoother. The overall flow was fine, but I felt they could improve by cutting down on repeat explanations and making support a bit more immediate. That said, the software and invoicing processes themselves were well-organized, and I didn’t feel lost at any point. I think with a bit more efficiency in training and faster assistance, this would be an even better experience. Missing that pace somehow affected my learning momentum.

    Esha Ameya DuttaLadakh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerBilling and payments

    Billing fitted fairly well but I wonder about the hours match

    When I signed up, I thought the billing cycles would perfectly correspond to the hours that I use the software weekly, but I’m still trying to figure out if that is exactly the case. The invoicing process is clear and payments go through without hassle, which is great. However, because my work hours vary a bit week by week, I’m unsure if the time billed is strictly reflective of my usage. The software’s automatic updates and database access feel quite flexible, allowing me to open and close tasks at different times, but I haven’t seen a direct correlation between the hours I actually spend and the charges I receive. I appreciate that support is available to clarify things, and the onboarding flow explained billing in general terms, though not the nuances of hour alignment. So far, I can say that billing fits fairly well with my routine, but I’m considering whether it matches my actual hours perfectly or if slight adjustments might be needed going forward.

    Manoj IyengarManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    The moment it should have clicked, it didn't

    I want to be straightforward here: by the end of the training and onboarding process, I did not feel confident with the WFHI software at all. You provided instructions and tools, but the level of guidance wasn’t enough to help me get comfortable using the dialer or navigating the database feature. The automatic updates often disrupted my attempts to learn consistently. Despite trying multiple times to reach out via telephonic support, the answers I received were either too generic or delayed, which left me stuck. The entire setup felt too rushed and not tailored enough to someone who needed clearer, step-by-step explanations. Honestly, the sign-up and payment parts were okay and easy to complete, but they couldn’t compensate for the lack of confidence I ended up with in the actual product. I expected the training to give me a solid grasp, but that turning point where things 'clicked' for me just never arrived.

    Mayank MalikGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training took effort but probably won't need to ask again soon

    The onboarding was quite an effort honestly, with lots of steps to remember and small details that needed attention when setting up the calling tools and database. I had to repeatedly refer back to the training materials since it was a bit overwhelming at first. The team’s phone support was helpful but not always immediately available, so I found myself figuring things out alone sometimes. I imagine next time I set up a new workflow, I might still need to ask for some guidance because it wasn’t totally straightforward. Still, once you get the hang of it, it’s manageable. So yeah, it took time and patience, and I won't be surprised if I contact support again down the road when options change or new features come.

    Sahana JadhavHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Helpdesk was great, but not without some small issues

    At first, I had some concerns about how user-friendly WFHI’s support and communication would be, especially when dealing with complex features like the dialer and database management. Fortunately, by the end of my experience, I felt quite confident navigating their tools thanks to responsive telephonic support that often guided me through tricky parts. The training and onboarding flow was structured well, making the software accessible even for beginners. However, I did find that the automatic updates occasionally introduced changes that weren’t clearly communicated, which caused minor confusion. Despite that, the invoicing and payment process was seamless and clear, which gave me peace of mind. Overall, I would say that the good support outweighed the few downsides, making the experience positive. One small reservation: better advance notices about updates would improve user confidence significantly.

    Esha RathiUttar Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    The software was missing critical features

    I was really frustrated with the setup. It felt like half of the process was one-off with no real guidance on what to do for ongoing use. I expected a more streamlined experience but ended up feeling confused and lost. It just didn't work for me at all, and I had to spend more time figuring things out than I anticipated.

    Sanjay YadavMeghalaya, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceBilling and payments

    It took a long time to fix billing issues

    Dealing with billing problems was more time-consuming than I expected. When my payment didn’t process correctly, I had to make multiple calls to understand what went wrong. The telephonic support was friendly but not as fast as I hoped, so it felt like I was spending too much time waiting to get simple things resolved. Despite that, the invoicing part was clear from the start and the initial sign-up process had no glitches. I also appreciated that the automatic updates didn’t interfere with any payments or database features. However, the delay in sorting out the billing issues made it a bit stressful. If the support had been quicker to respond and more detailed in their guidance, this could have been a smoother experience. I hope they improve this area because otherwise the software works fine and the training is adequate enough to get going without too much hassle.

    Shilpa VasudevanMaharashtra, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy