Training took effort but probably won't need to ask again soon
The onboarding was quite an effort honestly, with lots of steps to remember and small details that needed attention when setting up the calling tools and database. I had to repeatedly refer back to the training materials since it was a bit overwhelming at first. The team’s phone support was helpful but not always immediately available, so I found myself figuring things out alone sometimes. I imagine next time I set up a new workflow, I might still need to ask for some guidance because it wasn’t totally straightforward. Still, once you get the hang of it, it’s manageable. So yeah, it took time and patience, and I won't be surprised if I contact support again down the road when options change or new features come.