It took a long time to fix billing issues
Dealing with billing problems was more time-consuming than I expected. When my payment didn’t process correctly, I had to make multiple calls to understand what went wrong. The telephonic support was friendly but not as fast as I hoped, so it felt like I was spending too much time waiting to get simple things resolved. Despite that, the invoicing part was clear from the start and the initial sign-up process had no glitches. I also appreciated that the automatic updates didn’t interfere with any payments or database features. However, the delay in sorting out the billing issues made it a bit stressful. If the support had been quicker to respond and more detailed in their guidance, this could have been a smoother experience. I hope they improve this area because otherwise the software works fine and the training is adequate enough to get going without too much hassle.