Helpdesk was great, but not without some small issues
At first, I had some concerns about how user-friendly WFHI’s support and communication would be, especially when dealing with complex features like the dialer and database management. Fortunately, by the end of my experience, I felt quite confident navigating their tools thanks to responsive telephonic support that often guided me through tricky parts. The training and onboarding flow was structured well, making the software accessible even for beginners. However, I did find that the automatic updates occasionally introduced changes that weren’t clearly communicated, which caused minor confusion. Despite that, the invoicing and payment process was seamless and clear, which gave me peace of mind. Overall, I would say that the good support outweighed the few downsides, making the experience positive. One small reservation: better advance notices about updates would improve user confidence significantly.