You made me wait and repeat steps more than needed
The process before I finally got access to the software felt longer than I anticipated, mainly because of the repetition involved. You asked for the same details several times during the sign-up and verification steps, which was frustrating when I expected a smoother flow. Additionally, there were periods of waiting that could have been shorter if communication was more proactive. Sometimes I was left unsure if my queries were being worked on or if I needed to follow up again. On the positive side, once I got through the initial hurdles, the onboarding materials did help me understand the product better. But the early stage felt like it required too much back-and-forth and patience. I hope you can streamline this part of the process by clarifying instructions and consolidating steps so that future customers don’t repeat the same information or wait unnecessarily. Overall, you delivered the product as promised but getting there demanded more effort from me than I expected, which was somewhat disappointing.