Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,85,245 published WFHI Reviews.

2,89,037 of 3,85,245 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,595 matching

Back to the start of the list
  • 5 out of 55 of 5Verified customerSupport and communication

    Support took some effort but mostly worked well day by day

    From day to day, I found the telephonic support did the job though it required a bit of persistence at times. Issues with the dialer or database sometimes needed repeated calls or explanations before resolution. Automatic updates occasionally changed settings without clear notification, which prompted me to call support multiple times. Despite this, each interaction moved toward solving the problem steadily, and I appreciated the practical assistance received. The team's approach was focused on answering the question and helping me continue with my workflow. It’s not that support was instantly perfect, but given the complexity of the software, the effort I put in was reasonable to get effective help overall. I think future users should expect that managing some issues will take time but will be possible with consistent follow-up.

    Ashok ChadhaPunjab, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    poora process bilkul ulta lag raha tha

    Maine socha tha ki sign-up ke baad software ki training aur onboarding step-by-step smoothly chalega, par bilkul uss tarah nahi hua. Mujhe laga tha ki pehle basic database setup karna hai, fir calling tools aur dialer ko samajhna, aur phir training karani hai, lekin har cheez jhugad jaisi lagi. Support se baat karte waqt bhi lagta tha woh jo main puch rahi hoon uska jawab dene ki bajaye mujhe confuse karne ki koshish kar rahe hain, steps ka order bilkul sensible nahi tha. Updates bhi itne ajeeb waqt pe aaye ki mujhe regular kaam mein rukawat mehsoos hui. Payment process thoda complex tha, invoice clear nahi thi, aur mujhe baar-baar call karna pad raha tha unse samajne ke liye. Online portal par navigation bhi thoda complicated tha, joh expected se zyada time le gaya. Overall, mujhe pura system bass ulta hi laga, jo ki frustrating tha kyunki maine socha tha ki itna organized hoga. Yeh process mujhe efficient nahi laga, par inefficient aur thoda jhanjhat bhara hi tha.

    Aparna GeorgeArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support tha waisa hi jaise expect kiya tha, thoda aur quick ho toh acha

    Maine WFHI ka support system kaafi bar try kiya, aur overall experience theek tha. Jab bhi issues aaye, telephonic support ne patiently meri baat suni aur samajhne ki puri koshish ki ki problem kya hai. Log generally polite the aur technical guidance bhi acha mila jo usually matters karta hai. Main yeh expect kar raha tha ki response time thoda slow hoga kyunki kabhi kabhi queue lagta hai, but unhone koshish ki timely answers dene ki. Mere experience mein, kuch baar wait thoda zyada lagta tha, especially jab complex queries involve the, lekin basic help ke liye unka support kaafi fast tha. Wo automatic updates feature bhi helpful tha, kyunki mujhe baar baar manual update karne ki tension nahi honi padi. Payment aur invoicing process bhi clear tha, par mujhe lagta hai thoda aur frequent proactive communication se support aur bhi effective banega. Overall, jaisa maine socha tha, waise hi mila, bas thoda aur improvement ho sake response times aur communication flow mein, toh experience aur smooth ho jata.

    Harish Charu AhluwaliaKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support matched my reasonable expectations exactly

    Initially, I wasn’t quite sure what to expect from the support services when I signed up for WFHI. I had some reservations about whether I’d receive timely and helpful assistance, especially given the breadth of the software and the somewhat complex database features. However, as soon as I reached out for help with some of the dialer settings, the support was prompt and to the point. Their communication was far clearer than I anticipated, which made resolving my concerns much easier. All the training sessions I attended aligned well with what had been outlined previously, and the updates to the software didn’t cause any disruption, which was reassuring. It wasn’t overly enthusiastic or exaggerated, but everything happened comfortably within reasonable expectations, which I appreciate. Overall, the support experience was consistent with what I had hoped for, making this part of the service dependable and straightforward to rely upon.

    Roshni ShuklaLadakh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support had its moments but mostly slow and repetitive

    Calling the support line often felt like a trial of patience. Every time I reached out, I found myself repeating the same information over and over to different people, which was frustrating. The telephonic assistance sometimes made me wait way too long on the line, and the replies weren’t always clear or immediate. However, I must admit that the representatives eventually did guide me through the setup for the calling tools, which was somewhat helpful. Still, this came after significant delays and multiple calls which made the whole experience draining. The software itself seems fine, but the communication side took away a lot of the ease I expected from the onboarding and updates. Waiting for support responses was the biggest hassle more than anything else, making smooth workflow difficult.

    Nishant BhattacharyaPunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Support ne surprise kiya with its timing and sequence

    Starting off, I thought getting through their support system would be as easy as just picking up the phone and resolving any technical issue quickly, par actually it ran thoda differently. Pehla step sign-up process was smooth and quick; invoices came without delay, and payment confirmation was on point. Lekin jab training or onboarding ka time aaya, I realized I had to wait around and switch between automated tutorials and live support calls, which took thoda zyada time than I expected. Dialer setup mere liye straightforward tha but database integration thodi tricky lagi. Telephonic support was supportive and tried to help as much as possible, par kabhi-kabhi lagta tha ki response mein thoda wait zyada ho raha hai. Overall, mujhe laga ki jo timing aur order of things maine sochi thi, wo thodi alag thi from what actually mila. Shayad ye unexpectedly gradual pace kisi ke liye better hoga, par mujhe thoda surprising laga.

    Sohail Supriya JoglekarKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support call quality acchi thi, baki thoda mix tha

    Maine support se baat ki toh uss ek call mein unke representatives ne bahut acchi madad di, clear aur patient explanation mili. Lekin overall communication timing aur follow-up mein thoda inconsistent laga mujhe. Pehle jitne systems use kiye the, unke comparison mein thoda support response delay tha. Lekin wo ek moment jab confusion thi software updates ke baare mein, vo confusion solve kar diya gaya telephonic support ke zariye. Toh main samajhti hoon ke support ka quality ek certain level par accha hai, par usme improvement ke liye kuch jagah hai, especially jab multiple issues saath mein hain. Yeh baat typical WFHI customer experience thodi mix kar rahi thi.

    Aswathy PhadkeBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    What surprised me about support setup was the wait times

    I had expected the support to be a bit more immediate, especially with setting up the software for the first time. The initial setup was mostly a one-off situation, where you get through the onboarding process and get familiar with the features. That part was okay and fairly straightforward. However, when it came to ongoing support, I found myself waiting a bit longer for responses than I anticipated. On one hand, the help desk was polite and tried to assist with each query, but on the other hand, the communication could be slow and sometimes repetitive. I appreciate that telephonic support is available, but the speed and clarity could improve. While the initial explanations made the process seem smooth, the ongoing back and forth was more cumbersome than I thought. It wasn’t all bad though; I admit the training modules helped me get started, and some issues were resolved effectively. Yet, the amount of follow-up required was more than I expected. I guess I was surprised by how much effort was still needed after the first setup to keep everything running properly.

    Shraddha KharadeHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Support felt good but needed my own initiative

    I felt optimistic about the support and communication overall. The team was approachable when I reached out, and they offered clear explanations over the phone. Yet, I found that a fair amount of troubleshooting required me figuring things out firsthand, especially when it came to configuring the dialer. The resources available via the software interface did help, but I couldn’t rely solely on quick fixes from support. In general, the balance between guided help and self-service seemed right, although I wish some steps were a bit clearer. Despite this, using the calling tools alongside the database integration was satisfying once it was all set up. I liked that priority assistance was available, which reassured me that I would get help when things got tricky. So, all told, support was helpful, but I did put in some work by myself to make it all click.

    Rakesh PalkarJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    good support but overall frustrating experience

    To be honest I really wanted to like this software and the support sounded promising at first but I ended up quite frustrated. I reached out multiple times with issues in using the dialer and the database feature but the responses were slow and often didn’t address my specific questions. They would give me generic advice and I had to repeat the issue several times. It felt like I was stuck in a loop where my problems weren’t really understood. On the plus side, when I finally got a hold of someone on the phone, they were polite, but it didn’t fix the underlying issue. The training materials were there but not very clear so I’m not sure if that was the problem or just my confusion. I kept hoping the next callback or email would let me move forward, but it didn’t. It circles back to me feeling like I wasted my time because nothing really worked as smoothly as promised. I wish there had been better communication and faster solutions so I could actually get some progress rather than just hanging around waiting for support that didn’t fully deliver what I needed.

    Vandana MathurHimachal Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy