good support but overall frustrating experience
To be honest I really wanted to like this software and the support sounded promising at first but I ended up quite frustrated. I reached out multiple times with issues in using the dialer and the database feature but the responses were slow and often didn’t address my specific questions. They would give me generic advice and I had to repeat the issue several times. It felt like I was stuck in a loop where my problems weren’t really understood. On the plus side, when I finally got a hold of someone on the phone, they were polite, but it didn’t fix the underlying issue. The training materials were there but not very clear so I’m not sure if that was the problem or just my confusion. I kept hoping the next callback or email would let me move forward, but it didn’t. It circles back to me feeling like I wasted my time because nothing really worked as smoothly as promised. I wish there had been better communication and faster solutions so I could actually get some progress rather than just hanging around waiting for support that didn’t fully deliver what I needed.