What surprised me about support setup was the wait times
I had expected the support to be a bit more immediate, especially with setting up the software for the first time. The initial setup was mostly a one-off situation, where you get through the onboarding process and get familiar with the features. That part was okay and fairly straightforward. However, when it came to ongoing support, I found myself waiting a bit longer for responses than I anticipated. On one hand, the help desk was polite and tried to assist with each query, but on the other hand, the communication could be slow and sometimes repetitive. I appreciate that telephonic support is available, but the speed and clarity could improve. While the initial explanations made the process seem smooth, the ongoing back and forth was more cumbersome than I thought. It wasn’t all bad though; I admit the training modules helped me get started, and some issues were resolved effectively. Yet, the amount of follow-up required was more than I expected. I guess I was surprised by how much effort was still needed after the first setup to keep everything running properly.