Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,413 published WFHI Reviews.

2,92,066 of 3,89,413 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,416 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support clicked only halfway through

    The support overall was a bit of a mixed bag for me. Early on, I was really struggling to understand some of the dialing tool functions and the database connection wasn’t totally obvious. I ended up figuring out a lot on my own through trial and error, which was frustrating at times. Then, after a couple of calls with support, things started to make sense and the priority assistance began to feel more helpful. Sign-up and invoicing were easy enough without needing much intervention, but the steeper learning curve is definitely on the software side. I'd say support is better than average, but not quite seamless for users who want quicker resolutions.

    Akhil BorkarWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    A decent effort but too much back and forth

    I found the telephonic support to be a mixture of help and frustration. While the staff was generally polite and tried to assist, the process involved a lot of repeating myself which felt quite tedious. At times, getting a clear answer took longer than expected, especially when transferring between departments. It felt like I had to explain the same issue multiple times to different people, which added to the waiting time and slowed down resolution. On the plus side, the team did eventually resolve most queries, showing willingness and effort. However, the delays and back and forth communication made the overall experience less smooth than I would have hoped. Patience definitely helps when dealing with their support. In summary, it took noticeably more effort than necessary to get help, which leaves me wondering if the system might benefit from better initial information gathering or more streamlined communication. Still, I do appreciate their willingness to engage even if the pace was slow.

    Kartik LalMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    you might find the support repetitive if you need quick responses

    You offer a support system that generally works well but it might not suit everyone. I found that sometimes the telephonic support involved repeating the same details multiple times across different calls which was a bit frustrating and slowed down issue resolution. If you prefer thorough and patient assistance, this might work for you well, especially with polite staff ready to help. However, if you need rapid answers without repeating yourself, you might find the experience less satisfying. The training is good and the updates don’t interrupt much, so the delays in communication are really the only hiccups. For people who have a bit of patience and can navigate a few call backs, your support will meet their needs adequately. Just keep in mind this approach may not fit customers needing instant fixes or very fast turnaround on queries. Otherwise, the sign-up and database features are smooth and clear to get started with.

    Saloni Himani RaiChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support always picks up eventually, but it can be slow sometimes

    I’ve been using the software for a while now, and the day-to-day support has had its ups and downs. Initially, when I had trouble with the dialer freezing, I waited a bit and then reached out via phone. The telephonic support was quite helpful and managed to walk me through the problem with patience. However, on other occasions when I had questions about the database update feature, the responses were a little slower and less consistent. I guess the support team juggles a lot of calls, so sometimes the wait is unavoidable. The automatic updates work in the background well enough, and I don’t often notice disruptions. Sign-up and payment processes were simple enough and triggered timely invoices. The main thing that stood out is that, while support eventually sorts issues out, the timing can be unpredictable. I’ve learned to be a bit patient and persistent. So the support experience is patchy day-to-day, but it generally gets the job done with adequate communication.

    Ravi LokhandeMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    expected prompt help but support was inconsistent throughout

    When I first started using the software, I expected that telephonic support would be straightforward and helpful. Initially, they did assist me in setting up the calling tools and database features, which was good. However, as days passed, I noticed that the support responsiveness varied. Sometimes I had to wait quite a while to get answers, which was frustrating. The automatic updates worked fine and didn't cause me issues, but when I needed help beyond the initial setup, the communication wasn't as reliable as I thought it would be. It felt like they were keen to help at the start but gradually became less accommodating. I expected a consistent support experience throughout, not just in the early days of use. It's fair to say that the product itself is functional, and the basic training was clear, but the ongoing communication and quick troubleshooting did not meet the expectations I had going in. Overall, a mixed experience that left me a bit disappointed with the support side of things.

    Dhanush JoshiAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    jab responsivness samajh aaya tab tak delay ho gaya

    Support team se baat karne mein delays kaafi the, mujhe normal response se achanak zyada wait karna pada. Initial contacts pe main samajh nahi payi ki koi issue hai ya nahi lekin jab ek baar samajh aaya ki queries par response time jyada hai tab toh frustration badh gaya tha. Jo log telephonic assistance ke liye rely karte hain unke liye ye problem badh sakti hai. Hala ki log courteous the aur solution dene ki koshish karte the, par overall jo promptness expected thi, wo clear nahi thi. Mein sochti hoon ki agar response fast hota toh better hota kaam chal paata.

    Sangeeta KakkarGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support kaafi mixed experience tha overall

    Mujhe zarurat padhi ki main support se kaafi baar contact karu, aur dono achhe aur bure dono anubhav mile. Jab software ke dialer aur database features ko samajhne ki baat ayi, toh support team polite aur helpful thi, lekin kabhi kabhi relevant information milne mein thoda mushkil hua. Website pe documentation thodi confusing lagi mujhe, jiska matlab mujhe direct call karni padhi. Is wajah se mujhe thoda extra time dena pada, jo kabhi inconvenient tha. Lekin mujhe lagta hai ki agar communication better ho jaye toh yeh support aur bhi behtar ban sakta hai.

    Pranav ChakrabortyPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support thoda saa tough tha par mila jo chahiye tha

    Maine kaafi time spend kiya support ko samajhne mein because jab main pehli baar sign-up kar raha tha toh proper guide nahi mila. Jo communication ka tarika tha, woh zyada clear nahi tha aur kabhi kabhi response bhi delay hota tha. Mujhe jo queries thi, unke exact answers dhoondhna bahut effort mangta tha, especially jab dialer aur calling tools ke baare mein poochta tha toh. Database feature initial setup mein thoda confusing laga, jisme mujhe khud hi kai baar try karna padha. Jo cheez theek thi, woh yeh ki software ke automatic updates acche se chal rahe the, matlab safety aur features update hote rahe bina interruption ke. Baaki, invoice aur payment process straightforward tha, koi bari dikkat nahi hui usme. Lekin support team se jab phone pe baat karne ki koshish ki, toh wahaan bhi waiting time zyada tha, isliye mujhe patience rakhna pada. Mujhe laga tha onboarding thoda aur smooth hoga, par overall, agar main patience rakhun toh ho jayega use kar lena, bas thoda jhanjhat tha.

    Vaibhav GargGujarat, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support time matched mera expect bilkul

    Mujhe pehle se laga tha ki telephonic support thoda slow hoga aur shayad mera patience test karega, par actually jab main help lene ke liye call kiya tha toh response ka time bilkul theek tha. Relief mila ki support team ne meri queries ko samajhne ke liye waise hi waqt liya jitna expect kar leti thi. Training ke dauran jo points samjhay gaye the, unka actual support experience se achha match bana. Dialer jo initially thoda tricky laga tha, uska setup aur issue resolution mein support ne jaldi madad ki jo mujhe chahiye thi. Payment and invoicing mein bhi koi unexpected delay nahi tha, jo ek achha surprise tha mere liye kyunki mujhe usually paperwork mein problem hoti thi. Kabhi kabhi software ke automatic updates ke baad thoda adjustment karna padta hai, but overall communication clear aur timely thi. Mujhe lagta hai ki yeh realistic expectation set karne mein kaafi madad karta hai jab aap starting kar rahe ho kisi nayi cheez ke saath, aur main definitely is support pace ko appreciate karti hoon.

    Maya LokhandeTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Surprisingly quick replies made a big difference

    I wasn’t expecting the telephonic support team to be as responsive as they turned out to be. At first, I thought I’d have to wait quite a bit because online training and the software itself looked a bit complex. But actually, whenever I called, someone picked up quickly and was willing to talk through my issues without rushing. It was funny because I kept circling back to the same question about the database feature, confused by some wording, and they never lost patience. The support people really seemed to understand remote workflows and made sure I felt comfortable before ending calls. Looking back, that responsiveness was really comforting, and honestly, it made me want to rely on their help more, knowing they'd be there. The training materials were solid, but having real-time help gave me confidence for technical parts like configuring automatic updates or setting up the dialer. Even the invoicing and billing queries were met with clear explanations. Sometimes support calls ended up a little long because I tend to talk things through thoroughly, but that felt okay. So what surprised me most was not just getting help but how readily it was given, which made this process feel much less intimidating than I expected. Overall, that consistent communication kept me on track, and I’m glad I didn’t have to struggle solo with the software.

    Saloni PhadkeHimachal Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy