expected prompt help but support was inconsistent throughout
When I first started using the software, I expected that telephonic support would be straightforward and helpful. Initially, they did assist me in setting up the calling tools and database features, which was good. However, as days passed, I noticed that the support responsiveness varied. Sometimes I had to wait quite a while to get answers, which was frustrating. The automatic updates worked fine and didn't cause me issues, but when I needed help beyond the initial setup, the communication wasn't as reliable as I thought it would be. It felt like they were keen to help at the start but gradually became less accommodating. I expected a consistent support experience throughout, not just in the early days of use. It's fair to say that the product itself is functional, and the basic training was clear, but the ongoing communication and quick troubleshooting did not meet the expectations I had going in. Overall, a mixed experience that left me a bit disappointed with the support side of things.