A decent effort but too much back and forth
I found the telephonic support to be a mixture of help and frustration. While the staff was generally polite and tried to assist, the process involved a lot of repeating myself which felt quite tedious. At times, getting a clear answer took longer than expected, especially when transferring between departments. It felt like I had to explain the same issue multiple times to different people, which added to the waiting time and slowed down resolution. On the plus side, the team did eventually resolve most queries, showing willingness and effort. However, the delays and back and forth communication made the overall experience less smooth than I would have hoped. Patience definitely helps when dealing with their support. In summary, it took noticeably more effort than necessary to get help, which leaves me wondering if the system might benefit from better initial information gathering or more streamlined communication. Still, I do appreciate their willingness to engage even if the pace was slow.