Support always picks up eventually, but it can be slow sometimes
I’ve been using the software for a while now, and the day-to-day support has had its ups and downs. Initially, when I had trouble with the dialer freezing, I waited a bit and then reached out via phone. The telephonic support was quite helpful and managed to walk me through the problem with patience. However, on other occasions when I had questions about the database update feature, the responses were a little slower and less consistent. I guess the support team juggles a lot of calls, so sometimes the wait is unavoidable. The automatic updates work in the background well enough, and I don’t often notice disruptions. Sign-up and payment processes were simple enough and triggered timely invoices. The main thing that stood out is that, while support eventually sorts issues out, the timing can be unpredictable. I’ve learned to be a bit patient and persistent. So the support experience is patchy day-to-day, but it generally gets the job done with adequate communication.