Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,608 published WFHI Reviews.

2,91,486 of 3,88,608 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,88,608 published

Back to the start of the list
  • 2 out of 52 of 5Verified customerSoftware and access

    I thought the process for accessing the software would be straightforward, but I was quite surprised

    I thought the process for accessing the software would be straightforward, but I was quite surprised by the order of steps. Instead of a simple login and dashboard access, the system asked me to complete several profile updates first, which felt out of place. Then, after trying to use the dialer, I realized I hadn't yet configured the database feature, making the workflow confusing. The sequence seemed unintuitive and interrupted what I was aiming to do. Though the invoicing and payment sections were clear, the overall flow felt jagged, and I was left wondering if it could be streamlined to save time and effort.

    Roshni BhagatMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Training was good but I had to figure out some stuff solo

    When I started the training and onboarding with the software, I really appreciated the initial guidance on using the dialer and the calling tools, which was explained clearly in live sessions. The support team seemed helpful when I raised concerns at the beginning, and that made me hopeful. However, as I progressed, there were moments when the responses slowed down or didn’t fully address my specific issues with database management features. This meant I spent quite a bit of time trying things on my own, tinkering with settings, and watching tutorial videos repeatedly to understand the full potential of the platform. The automatic updates helped in keeping the software fresh but didn’t always clarify new functionalities well. Invoicing and payment instructions were clear, which was a relief, but the onboarding process overall seemed lightly structured beyond the very early steps. If I had to single out a part, it’s definitely the need to self-learn a lot once the basic training finished. It left me a bit unsure whether the support was fully proactive or just reactive. Still, I’m managing through by experimenting and checking help docs, so in the end, it’s workable but not ideal for those who want close hand-holding.

    Payal Sanchita MahajanJharkhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Took longer than expected but the steps were mostly logical

    The sign-up and pre-purchase stages were logically arranged although they took more time than I anticipated. First, I had to go through a detailed process of understanding the software features and available training options. Then came the paperwork and payment steps, which involved receiving and reviewing invoices before finalizing. While the sequencing made sense, the overall timeline felt stretched because each step required manual confirmations. I appreciated clear communication throughout, but on a few occasions waiting for responses slowed progress. The onboarding flow afterwards was smooth, which balanced out the earlier pace. Before purchasing, I would have liked a slightly faster process or faster visibility into the timeline for each step. Still, the thorough approach gave me confidence that nothing was skipped or overlooked. The balance of thoroughness and duration is what stood out to me about how the pre-purchase journey unfolded. Given that, I think potential users should allow for extra time but can expect a reasonably sensible order in the procedures they need to follow.

    Sarika WarrierTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    support accha tha par thoda features missing lage mujhe

    Mujhe laga tha support se baat kar ke mujhe achhi guidance milegi, par jab main WFHI ka telephonic support use kar raha tha, thoda disappointment hua. Log bahut polite the aur help karne ki koshish kar rahe the, par jo response timing thi wo thodi lambi lag rahi thi. Jab main phone kar raha tha, mujhe lag raha tha ki bahut smart tools aur quick solutions milenge, par vo missing lage. Kuch baar main apna problem explain karte karte thak gaya kyunki support kaafi generic tha. Kya thoda customization aur specific solutions milte, to shayad experience better hota. Payment aur invoice process quickly handle kii thi, wahi achha laga. Lekin overall jo main expect kar raha tha support me, wo pura nahi mila jo thoda surprising tha. Help desk se zyada yeh lag raha tha ki unki taraf se proactive communication kaafi kam thi ismein. Agar features aur support thoda upgrade hua, to main zaroor phir se aunga.

    Milind SomaiyaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSoftware and access

    What was missing was a clear access guide

    I had mixed feelings about the software and how I was able to access it initially. The sign-up process worked fairly well and the invoicing was straightforward, which made the initial steps quite smooth. The automatic updates seem to be working fine as well, keeping the software current without needing manual intervention. Where things got tricky was with the calling dialer and database feature - I found myself waiting on responses from support. The telephonic support team was responsive most times, but occasionally their answers seemed a bit delayed or vague. The training offered was decent but I felt it could have included more details on workflows to better prepare us. The onboarding flow was helpful but did not cover all the nitty-gritty, which led to some guesswork on my part. Overall, what worked was the basic software functionality and the billing clarity; what was missing was a more detailed access explanation and sometimes faster resolutions when calling support. If the company improves this, I feel my experience would be more seamless and efficient.

    Shubham VaidyaManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerTraining and onboarding

    Training was better than expected but still left some gaps to figure out

    When I signed up, I expected the training and onboarding to be very comprehensive with lots of step-by-step guidance, but honestly, it was a bit of a mix. The good part was the basics got covered well enough so I could start using the calling tools and database features. However, there were moments when the instructions felt less detailed than I anticipated, especially when it came to navigating some of the more advanced settings. I ended up having to explore certain features myself to understand them fully, which wasn’t what I was hoping for initially. That said, I think this setup might actually be helpful for people who prefer diving in and customizing their workflow by trial and error, rather than following every single step strictly. The automatic updates didn’t disrupt my progress since the software handled those quietly in the background. Overall, I’d sum it up to a friend as a training system that’s solid for getting started but expect to figure out some of the tricks along the way on your own if you want to make the most of it.

    Meena SarinDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support kaafi acha tha lekin thoda slow bhi tha

    Maine support team se kaafi baar baat ki during the first week of use, aur overall mujhe lagta hai ki unhone kaam acha kiya. Calls pe response milta tha lekin kabhi kabhi connection thoda slow lagta tha, jiski wajah se solution lete waqt thoda interruption hota tha. Support team ne mere questions dhyan se sune aur jo bhi step required tha, uska explanation diya. Jo cheez acha tha wo ye ki they didn’t rush me; jab tak meri problem clear nahi hoti thi, tab tak baat karte rahe. Dusri taraf, koi quick fixes nahi diye jaate the, toh halki si delay feel hoti thi sometimes. Overall, mujhe confidence mila ki main software ko use kar sakta hoon because support system was available and responsive. Payment aur invoicing process bhi straight forward tha, without any confusing steps. Toh overall, dono sides se dekho toh support reliable tha, lekin speed thoda improve ho sakta hai better experience ke liye.

    Arun MathurManipur, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseBilling and payments

    Thought Billing Would Be Easy, But It Kept Messing Up

    I honestly expected the billing and payments process to be straightforward, but it turned out to be quite frustrating day to day. Initially, the sign-up and invoice generation went fine, so I had high hopes. However, once I started using the dialer and database features actively, recurring payments started showing inconsistencies. I was hoping that payments would auto-update without frequent issues, but that was not the case. Every few days, I had to check invoicing again to fix errors and contact support for clarifications. The telephonic support sometimes helped but often seemed overloaded, resulting in long wait times, which made resolving even small issues stressful. Additionally, automatic updates brought unexpected changes that sometimes disrupted my calling workflow, causing more confusion around billing usage. I had thought the whole process would be consistent, but it felt quite unstable. The time and effort spent trying to manage payments and invoices took away from actually using the software to improve my remote working. So much for a smooth workflow when the billing is a daily headache.

    Sangeeta SundaramArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support ki daily service thodi inconsistent rahi

    Main generally soch raha tha ki support service ki quality din ke hisaab se consistent rahegi, par thoda unsure hoon abhi. Kitchen me aise ups and downs lage jab daily calls karta raha. Kabhi response time theek tha, kabhi support delays kar raha tha. Dialer se related issues bhi occasional the, jaise lagta hai ki software thodi unpredictable kabhi kabhi. Communication mein clarity kaafi baar miss hui. Kabhi lagta tha ki main achhe se explain kar raha hoon apni problem, par samajh hi nahi paate they. Database feature bhi ek do times accessible nahi tha, jis se workflow thoda affected hua. Lekin haan, ek cheez main appreciate karta hoon wo ye ki training sessions mujhe achhe lage aur automatic updates software ko generally improved rakhte rahe. Lekin agar routine daily support better hota toh main zyada confident feel karta.

    Omkar MenonMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Training mein onboarding thoda confusing tha, lekin basics samajh aayi

    You offered good training sessions, par mujhe lagta hai ki onboarding process mein thoda zyada clarity honi chahiye thi. Jab main dialer tool samajhne ki koshish kar raha tha, kuch steps clear nahi the, jis wajah se mujhe baar-baar support ko call karna pada. Aapki team helpful thi jab maine contact kiya, lekin yeh better hota agar training thodi zyada detailed hoti aur practical examples ke through batayi jaati. Maine database feature pe kaam karna continue kiya, aur wahan kaafi cheezein samajh mein aayi, but starting thoda tough tha. Mujhe lagta hai ki agar onboarding logical sequence mein ho toh kaam asaan ho jayega.

    Arun KaurDelhi, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy