Training was good but I had to figure out some stuff solo
When I started the training and onboarding with the software, I really appreciated the initial guidance on using the dialer and the calling tools, which was explained clearly in live sessions. The support team seemed helpful when I raised concerns at the beginning, and that made me hopeful. However, as I progressed, there were moments when the responses slowed down or didn’t fully address my specific issues with database management features. This meant I spent quite a bit of time trying things on my own, tinkering with settings, and watching tutorial videos repeatedly to understand the full potential of the platform. The automatic updates helped in keeping the software fresh but didn’t always clarify new functionalities well. Invoicing and payment instructions were clear, which was a relief, but the onboarding process overall seemed lightly structured beyond the very early steps. If I had to single out a part, it’s definitely the need to self-learn a lot once the basic training finished. It left me a bit unsure whether the support was fully proactive or just reactive. Still, I’m managing through by experimenting and checking help docs, so in the end, it’s workable but not ideal for those who want close hand-holding.