Thought Billing Would Be Easy, But It Kept Messing Up
I honestly expected the billing and payments process to be straightforward, but it turned out to be quite frustrating day to day. Initially, the sign-up and invoice generation went fine, so I had high hopes. However, once I started using the dialer and database features actively, recurring payments started showing inconsistencies. I was hoping that payments would auto-update without frequent issues, but that was not the case. Every few days, I had to check invoicing again to fix errors and contact support for clarifications. The telephonic support sometimes helped but often seemed overloaded, resulting in long wait times, which made resolving even small issues stressful. Additionally, automatic updates brought unexpected changes that sometimes disrupted my calling workflow, causing more confusion around billing usage. I had thought the whole process would be consistent, but it felt quite unstable. The time and effort spent trying to manage payments and invoices took away from actually using the software to improve my remote working. So much for a smooth workflow when the billing is a daily headache.